Madeline Mims
Laredo,TX
Summary
Proven Funeral Director at Border Funerals, adept in compassionate communication and regulatory compliance, significantly improved client satisfaction through personalized services. Leveraged expertise in mortuary operations and grief counseling, showcasing professionalism and empathy. Excelled in multitasking and teamwork, enhancing service quality and operational efficiency. Licensed Embalmer with cosmetology background working with funeral homes to provide caring, quality services to grieving families. Organized, detail-oriented and personable. Willing to work flexible schedule. Skilled Mortician experienced in body handling and preparation. Works closely with family members to carry out last wishes. Detail-oriented, thorough and caring. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Funeral Director/Professional Embalmer
Border Funerals
10.2021 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Performed embalming procedures and updated case study reports.
- Dressed bodies and placed in caskets.
- Coordinated body preparation and preservation.
- Conducted removal of bodies from place of death, transporting to funeral home.
Server
Darden Restaurants, Olive Garden
05.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
English and Language Arts Tutor
Laredo College
08.2021 - 11.2021
- Developed engaging group projects that encouraged collaboration among classmates while reinforcing key English and Language Arts concepts.
- Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-life examples into lessons.
- Promoted active listening skills through structured debate activities centered around literary themes and topics relevant to course material.
- Boosted student engagement through the development of interactive and creative lesson plans tailored to individual learning styles.
- Assessed student performance through a combination of formative and summative evaluations, providing constructive feedback to guide their ongoing growth and development.
Education
Associate of Applied Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX07.2023
Skills
- Regulatory Compliance
- OSHA Regulations
- Compassionate communication
- Pricing Structures
- Customer Response
- Mortuary operations
- Licensed Embalmer in Texas
- Sales and Marketing
- Cremation services
- Budgeting and finance
- Grief counseling
- Empathetic
- Restorative art
- Body preparation
- Funeral planning
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Decision-Making
- Effective Communication
- Self Motivation
- Professionalism
Languages
Spanish
Professional Working
Timeline
Funeral Director/Professional Embalmer
Border Funerals
10.2021 - Current
English and Language Arts Tutor
Laredo College
08.2021 - 11.2021
Server
Darden Restaurants, Olive Garden
05.2021 - 01.2023
Associate of Applied Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service