Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madeline Mohr

NEW YORK

Summary

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Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses excellent customer service and interpersonal skills an works to carry out events to highest of standards.

Overview

7
7
years of professional experience

Work History

Server/Hostess/ Bartender

MARSEILLE
10.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Concierge/ Assistant Event Manager

INN ON BROADWAY
08.2020 - 09.2021
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Scheduled and confirmed restaurant reservations for guests.
  • Trained and supervised event staff to complete tasks on time.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Implemented protocols and procedures to effectively manage planning process.

Executive Assistant

RICHARD W. MCGRATH, CPA
01.2020 - 07.2020
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Handled confidential and sensitive information with discretion and tact.
  • Used advanced software to prepare documents, reports, and presentations.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Waitress

CAFÉ EXTRABLATT FREIBURG
03.2018 - 03.2019
  • Serving and interacting with customer, both German and non-German speaking customers
  • Translating for non-German speaking customers
  • Coordinating and working in a team environment

Education

Bachelor of Science - Psychology

Hunter College
New York, NY
05-2025

General Studies - Psychology and International Studies Emphasis

MCC
Rochester, NY
12.2021

International Liberal Arts Studies - undefined

Albert Ludwigs University
12.2019

Skills

  • Personable
  • Customer service oriented
  • Multi-tasker
  • Team oriented
  • Reliable
  • Punctual
  • Organized
  • Strategic

Languages

English
Native or Bilingual
German
Professional Working
Spanish
Elementary

Timeline

Server/Hostess/ Bartender

MARSEILLE
10.2021 - Current

Concierge/ Assistant Event Manager

INN ON BROADWAY
08.2020 - 09.2021

Executive Assistant

RICHARD W. MCGRATH, CPA
01.2020 - 07.2020

Waitress

CAFÉ EXTRABLATT FREIBURG
03.2018 - 03.2019

General Studies - Psychology and International Studies Emphasis

MCC

International Liberal Arts Studies - undefined

Albert Ludwigs University

Bachelor of Science - Psychology

Hunter College

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Madeline Mohr