Madeline Montoy
Tacoma,WA
Summary
Proven Shift Leader Manager with a track record of enhancing team performance and customer satisfaction at Tropical Smoothie Café. Excelled in active listening and exceptional customer service, significantly reducing financial discrepancies. Skilled in cleanliness and efficient resource allocation, ensuring a welcoming environment for both customers and staff.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Grafenwoher Germany
04.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Shift Leader Manager
Tropical Smoothie Café
Lawton, OK
03.2020 - 08.2021
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
Education
Associate of Applied Science - Nursing
Oklahoma City Community College
Oklahoma City, OKSkills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Excellent memory
Timeline
Barista
Starbucks
04.2022 - 05.2023
Shift Leader Manager
Tropical Smoothie Café
03.2020 - 08.2021
Associate of Applied Science - Nursing
Oklahoma City Community College