Madeline Nelson

• Worked productively with customers to meet order requirements and service expectations.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
• Loaded and unloaded orders at customer's homes or locations.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consulted with customers on food selections and custom order requests.
• Kept vehicle clean and neat to offer professional impression to every customer.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

• Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Answered customers' questions, recommended items and recorded order information.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.

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• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Inspected dishes and utensils for cleanliness.