Madeline Norman
Moultrie,Georgia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Moultrie Internal Medicine Assoc. P.C.
08.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information; including MIPS and ACO submission and data entry.
- Provide administrative support to management staff, including scheduling meetings and appointments, preparing agendas, and maintaining records.
- Assists the office manager with day to day office functions to ensure the office runs smoothly.
- Keeping up with all office data using Microsoft Office Suite applications such as Word and Excel.
- Handling Insurance inquiries from patients and Insurance carriers.
Secretary
Jody D. Peterman Attorney at Law
11.2021 - 07.2022
- Answered incoming calls promptly and professionally, routing messages as needed.
- Greeted visitors warmly upon arrival at the office; provided friendly costumer service.
- Created legal documents.
- Demonstrated knowledge in Microsoft Office Suite, including Word, Excel, and Outlook.
- Composed professional correspondence such as letters, memos, and emails.
- Scheduled and kept up with meetings and visitation times for customers.
Receptionist
Brock Signs
08.2017 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash and credit card payments.
- Assisted in solving customer complaints and disputes.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
- Assisted with administrative tasks such as filing documents and copying material.
- Maintained detailed and accurate records of visitor requests and of calls received.
Education
Associate of Applied Science - Interdisciplinary Studies
SRTC
Moultrie, GA05.2019
Skills
- Data Entry and Organization
- Office Administration
- Database Administration
- Client Relations
- Medical Record Keeping
Timeline
Secretary
Jody D. Peterman Attorney at Law
11.2021 - 07.2022
Administrative Assistant
Moultrie Internal Medicine Assoc. P.C.
08.2020 - Current
Receptionist
Brock Signs
08.2017 - 08.2018
Associate of Applied Science - Interdisciplinary Studies
SRTC
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