Madeline Ochoa
Sales Associate Specialist
Montebello,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Sales Associate
Stiiizy
DTLA, CA
11.2020 - Current
- Restocked supplies and arranged displays.
- Managed high volume of cash with 100% accuracy rate.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Checked prices for customers and processed items sold by scanning barcodes.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store within a small group every night and prepared nightly bank drop for manager.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Checked identification for proof-of-age and refusing sales to underage customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Input data into indica online to create updated status reports for quick reference of project progress and deadlines.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Performed data entry and completed proper paperwork.
Inventory Specialist/Lead Sales Associate
Lemonade
Hollywood, CA
08.2020 - 01.2021
- Input data in indica online to create updated status reports for quick reference of project progress and deadlines.
- Tracked personnel and supplies within company.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Managed high volume of cash with 100% accuracy rate.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Tax Preparer Assistant
Legend Tax Apc
Whittier, CA
01.2020 - 04.2020
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept records in quickbooks to maintain records by entering and updating information.
- Scheduled and confirmed appointments and meetings for CPA.
- Corresponded with clients through email, telephone or postal mail.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Completed and filed returns with tax departments at local, state and federal levels.
- Prepared US, multistate and international tax returns for business clients.
- Facilitated integration of modern tax software with client accounting software.
- Facilitated communication between clients and tax authorities.
Fulfillment Associate
Target
Whittier, CA
06.2019 - 01.2020
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Team Lead
Del Taco
Whittier, CA
12.2017 - 12.2018
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Crew Member
Mc Donalds
Whittier, CA
01.2017 - 12.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Performed shift change tasks each day to keep store efficient and neat.
- Prepared beverages and filled food orders for customers.
Education
CNA Diploma - Nursing Assistance
Regan Career Institute
El Monte, CA 07.2019 - 08.2019
None - Business Administration And Management
Rio Hondo
Whittier 12.2019 - Current
High School Diploma -
Sierra Vista High School
Whittier 08.2013 - 07.2017
Skills
QuickBooks proficiency
Timeline
Sales Associate
Stiiizy
11.2020 - Current
Inventory Specialist/Lead Sales Associate
Lemonade
08.2020 - 01.2021
Tax Preparer Assistant
Legend Tax Apc
01.2020 - 04.2020
None - Business Administration And Management
Rio Hondo
12.2019 - Current
CNA Diploma - Nursing Assistance
Regan Career Institute
07.2019 - 08.2019
Fulfillment Associate
Target
06.2019 - 01.2020
Team Lead
Del Taco
12.2017 - 12.2018
Crew Member
Mc Donalds
01.2017 - 12.2017
High School Diploma -
Sierra Vista High School
08.2013 - 07.2017
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