Madeline Peralta
Tamarac,FL
Summary
Goal-oriented expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring 20+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Store Market Manager
LensCrafters
01.2022 - Current
- Developed high-performing teams through targeted recruitment, comprehensive training, and consistent coaching.
- Delivered exceptional financial performance with diligent budget management and cost control initiatives.
- Improved customer satisfaction with attentive service, quick issue resolution, and thorough followup.
- Managed store operations for optimal efficiency, streamlining processes and reducing overhead costs.
- Mentored aspiring leaders within the organization by providing growth opportunities, guidance, and support to foster their professional development.
- Ensured compliance with company policies, safety standards, and local regulations through regular audits and staff education.
- Boosted employee morale by cultivating a positive work environment that encouraged teamwork and open communication.
- Oversaw routine maintenance tasks to preserve an inviting store appearance reflective of brand standards.
Licensed Assistant Store Manager
LensCrafters
06.2021 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Licensed Lab Operations Manager
LensCrafters
05.2019 - 06.2021
- I organize daily, weekly and monthly reports such as safety inspections, quality, and maintenance schedules
- Oversee the performing of quality eyewear manufacturing
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- I work side by side with the Doctors of Optometrist to ensure the customers prescriptions are filled with the best products
- Serve as a mentor to developing lab managers in training, coach and develop retail associates to solve any situation that the customer may encounter.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Adjust Professor
Broward College
08.2018 - 04.2020
- I teach Lens Fabrication Lecture and Lab, to future Licensed Optician of Florida.
- Enhanced student understanding by designing interactive and engaging lectures.
- Created dynamic learning environment that valued instructor and student interaction.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Graded tests and assignments and uploaded to school database.
Licensed Store Market Manager(interim)
LensCrafters
01.2019 - 05.2019
- Managed store operations for optimal efficiency, streamlining processes and reducing overhead costs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed high-performing teams through targeted recruitment, comprehensive training, and consistent coaching.
- Boosted employee morale by cultivating a positive work environment that encouraged teamwork and open communication.
- Ensured compliance with company policies, safety standards, and local regulations through regular audits and staff education.
Operations Manager
LensCrafters
03.2012 - 01.2019
- organize daily, weekly and monthly reports such as safety inspections, quality, and maintenance schedules
- Oversee the performing of quality eyewear manufacturing
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- I work side by side with the Doctors of Optometrist to ensure the customers prescriptions are filled with the best products
- Serve as a mentor to developing lab managers in training, coach and develop retail associates to solve any situation that the customer may encounter.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Ass. Lab Manager / Lead Lab Tech.
LensCrafters
08.2005 - 03.2012
- I was responsible to assist the lab manager t ensure the quality of eyewear manufacture was to company standards
- Maintenance of the lab equipment, opening and closing procedures.
Lab Tech / Lead Lab Tech.
LensCrafters
06.2001 - 08.2005
- As a lab tech
- I was producing quality eyewear in about an hour
- I was able to identify different lens types and the different functionalities
- As a lead tech I was responsible to the jobs flow
- Collaborate with management to ensure maintenance and equipment was up to standards
- I ensure eyewear was manufacture in the time expected and was up to quality and company standards.
Education
Associate in Science and Vision Care Technology / Opticianry -
Broward College
01.2015
Skills
- Store operations
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Active Listening
- Effective Communication
Certification
- Board Certified License Optician
- American Board of Opticianry Certificate, ABOC
- National Contact Lens Examiners Certificate, NCLEC
References
References available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Licensed Store Market Manager
LensCrafters
01.2022 - Current
Licensed Assistant Store Manager
LensCrafters
06.2021 - 01.2022
Licensed Lab Operations Manager
LensCrafters
05.2019 - 06.2021
Licensed Store Market Manager(interim)
LensCrafters
01.2019 - 05.2019
Adjust Professor
Broward College
08.2018 - 04.2020
Operations Manager
LensCrafters
03.2012 - 01.2019
Ass. Lab Manager / Lead Lab Tech.
LensCrafters
08.2005 - 03.2012
Lab Tech / Lead Lab Tech.
LensCrafters
06.2001 - 08.2005
Associate in Science and Vision Care Technology / Opticianry -
Broward College