Madeline Phillips
Canoga Park,CA
Summary
Strategic Area Manager with expertise in operational management and employee training. Spearheaded conflict resolution initiatives and ensured regulatory compliance, enhancing customer retention and community partnerships. Delivered impactful results through effective team leadership and staff development, driving customer satisfaction and service excellence.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Area manager
Housing Authority Corcoran
Corcoran, California
02.2025 - 04.2026
- Managed daily operations of housing programs and services in Corcoran, ensuring efficient service delivery.
- Supervised staff, ensuring adherence to housing regulations and policies.
- Coordinated with community partners to proactively address resident needs and concerns.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Implemented training programs for new employees on operational procedures to enhance efficiency.
- Provided guidance on the implementation of new policies and procedures in stores.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Coordinated special events and discount campaigns to enhance store visibility. such as special events or discount campaigns in stores.
Education
Associate of Arts -
Phoenix university
Clovis, CA07-2010
Skills
- Operational management
- Regulatory compliance
- Customer retention
- Staff recruitment
- Employee training
- Team leadership
- Performance metrics
- Vendor negotiation
- Operational audits
- Dispute mediation
- Relationship building and management
- Community outreach
Certification
- CNA certificate
Affiliations
- Active and politics
- Active volunteer in church
- Active volunteer in elementary school
Timeline
Area manager
Housing Authority Corcoran
02.2025 - 04.2026
Associate of Arts -
Phoenix university