Madeline Powell
Mansfield,MA
Summary
Proven hospitality professional with a track record of enhancing guest experiences at Mexican Inn Cafe through exceptional customer service and sales expertise. Skilled in cash handling and maintaining high standards of cleanliness, demonstrated by successfully managing high-volume dining. Excelled in guest engagement and upselling, significantly contributing to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Server, Hostess, Busser
Mexican Inn Cafe
09.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Slide Attendant
Hawaiian Falls
05.2021 - 07.2021
- Maximized park attendance by providing excellent customer service to guests.
- Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
- Supported first aid staff when necessary, helping ensure timely care for injured or sick guests.
- Maintained clean and organized slide areas for optimal guest experience.
- Adhered to strict hygiene standards by regularly sanitizing slide surfaces, handrails, and other high-touch points throughout the day.
- Monitored weather conditions closely, making informed decisions about temporary ride closures due to inclement weather if required.
- Participated in staff meetings to discuss ways of improving park operations and addressing any issues that arose during shifts.
- Provided clear instructions to guests before they used the slides, ensuring understanding and adherence to safety rules.
- Conducted routine inspections of slides for potential maintenance or safety issues.
- Assisted in daily opening and closing procedures, keeping the park running smoothly throughout operating hours.
Education
High School Diploma -
Mansfield High School
Mansfield, TX05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Sales expertise
Timeline
Server, Hostess, Busser
Mexican Inn Cafe
09.2023 - 03.2024
Slide Attendant
Hawaiian Falls
05.2021 - 07.2021
High School Diploma -
Mansfield High School
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