Madeline Prendergast
Gilbert,AZ
Summary
Hardworking individual gifted at reviewing team tasks to assure quality. Engaging and personable employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Lead
Sodexo Campus Services
03.2023 - Current
- Promoted to Shift Lead after 3 months of excellent performance.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Cast Member
Walt Disney World Resort
05.2022 - 08.2022
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
- Maintained professional attitude and demeanor at all times.
Team Member
Target
10.2019 - 02.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
Education
Bachelor of Science - Strategic Communication
Northern Arzona University
Flagstaff, AZ12.2023
Skills
- Operations Monitoring
- Team Motivation
- Work Delegation
- Employee training
Accomplishments
- Graduated magna cum laude with a final GPA of 3.7.
- Was 1 of 16 students from NAU to be selected for our 2022 Regents' Cup team and 1 of 6 then chosen to participate in the Oxford Debate section. Competed against Arizona State University, as well as University of Arizona, in 6 different debates pertaining to the topic of what Democracy truly means in our modern society.
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