Madeline Quiles
New City,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated, offering over 20 years of leadership experience. Exceptional professionalism, integrity and self-assurance when interacting with subordinates, superiors and the public.
Overview
30
30
years of professional experience
Work History
Office Manager
Pepo Realty Corp
09.2010 - Current
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Police Lieutenant
NYPD
11.2004 - 08.2009
- Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
- Contributed to policy development and implementation within the department that led to more effective policing strategies.
- Reduced crime rates through effective deployment and management of patrol officers.
- Served as an incident commander during critical events or emergencies, coordinating all aspects of response efforts efficiently.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Frequently patrolled routes and talked with business owners and residents.
- Delivered staff training on combat readiness strategies while working to enhance morale and support overall welfare.
Sergeant
NYPD
02.2002 - 11.2006
- Planned, scheduled and supervised work of subordinates
- Enhanced officer safety through the development of comprehensive training programs and ongoing performance evaluations.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Conducted internal investigations, addressing both ethical violations and procedural discrepancies among officers.
- Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
- Reduced response times by optimizing patrol routes and employing data-driven strategies for resource allocation.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
Police Officer
NYPD
02.1994 - 08.2000
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Providing instruction to recruits in the Police Academy
- Teaching Behavioral Science and Police Science to the recruits
Education
Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Team Supervision
- Employee Supervision
- Customer Service
- Staff Discipline
- Operations Management
- Criminal Investigation
- Multitasking
- Written Communication
- Covert investigations
- Investigation Management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Pepo Realty Corp
09.2010 - Current
Police Lieutenant
NYPD
11.2004 - 08.2009
Sergeant
NYPD
02.2002 - 11.2006
Police Officer
NYPD
02.1994 - 08.2000
Criminal Justice
John Jay College of Criminal Justice of The City University of New York