Hi, I’m
MADELINE REEDER
HR Management
Bar Harbor,ME
Summary
Accomplished Human Resources professional proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes payroll & benefits administration, compensation structuring and recruitment. Passionate about training and education. Proficient in HRIS Workday, Paycor, ADP, and Icims.
Overview
11
years of professional experience
6
years of post-secondary education
Work History
ExplorUS, Jordan Pond HouseBar Harbor, ME
Human Resources Specialist
02.2023 - Current
Job overview
- Partner with General Manager & Executive team to ensure effective people operations.
- Managed company wide J-1 Visa program for 4 National & State parks from California to Maine.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed payroll processing and benefits to compensate employees with strong accuracy.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures. Managed employee performance of line level & supervisory staff.
- Effectively resolve employee complaints and grievances successfully through mediation and collaboration.
- Oversee and manage hiring process; adhering to recruitment budget with exceptional staffing numbers.
- Manage Human Resources functions for 164 staff members.
- Established multiple strategic partnerships to increase candidate pool.
- Wage & compensation analysis reporting.
- Oversee employee housing department with 5 direct reports.
- Oversee on-site accounting practices & management of 1 accounting coordinator.
Glacier Park Collection by PursuitColumbia Falls, East Glacier, St. Mary, MT
People & Culture Generalist
08.2022 - 02.2023
Job overview
- Managed all functions in Recruiting for Retail & Maintenance areas.
- Wage & Compensation analysis.
- Partnered with General Managers regarding on-site culture across 8 properties.
- Implemented and supervised orientation procedures for new hires.
- Developed and enforced company policy and procedures relating to human resources activity.
- Administer & follow up on employee engagement surveys.
- Established “Open Door Policy” with employees.
- I-9 compliance & audit.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
Vail Resorts, Grand Teton Lodge CompanyMoran, WY
Employee Housing Supervisor
2022 - 2022
Job overview
- Coordinated new hire arrivals with Human Resources department for orientations.
- Oversaw employee housing planning and executed communications.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Led weekly staff meetings addressing resident & property needs.
- Supervised daily activities and provided assistance to staff of 12.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated 8 company wide events for 2500+ staff members.
Four Seasons Resort And Residences Jackson HoleTeton Village, WY
People and Culture Intern
12.2021 - 04.2022
Job overview
- Using spreadsheets on Microsoft Excel for daily, weekly and monthly reporting.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 300+ new hires, both seasonal & year-round.
- Oversaw arrival, onboarding, and compliance of 60 J-1 Work & travel students.
- Liaised between multiple business divisions to improve communications.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Automated office operations while managing employee correspondence, record tracking and data communications.
- Assisted with large 2-day orientation sessions.
- Planned and executed 3 company wide events, with smaller engagement activities weekly.
- Curated employee Newsletter & daily internal communications.
YMCA Of The Rockies - Snow Mountain RanchGranby, CO
Human Resources Intern
10.2021 - 12.2021
Job overview
- Facilitated new employee orientations to foster positive team attitude.
- Onboarded 200+ seasonal winter staff members, managing I-9 compliance & onboarding process.
- Worked with HR team to coordinate company events.
- Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
- Oversaw 90 student J-1 Work & Travel program arrivals.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Acted as staff member advocate, encouraging and supporting Resident life manager to identify and resolve conflicts.
- Educated staff on HR software functionality with special emphasis in Paycom & Workday, employee self service and time clock features.
- Oversaw HR needs for 350-employee operation across two locations.
- Conducted tours, orientation and educational sessions for employees.
- Verified applicant references and employment details.
Hunters Chase FarmsWimberley, TX
Operations Manager
2018 - 2021 (3 years)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Created and distributed marketing materials and email campaigns to promote special events and horse shows.
- Instructed 500+ group and private riding lessons for beginner and intermediate students, boosting overall revenue $65,000
- Incorporated safety procedures into every shift so that all workers were protected from accidents.
- Supervised guest safety during horse rides and interactions to provide safe and enjoyable ranch stays for guests of all ages.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Established and maintained contacts with schools and other public organizations to find and attract partnerships.
James Avery and Prevost Consulting Plano, TX
Sales Supervisor & Team Lead
09.2015 - 08.2019
Job overview
- Recruited and screened seasonal potential participants.
- Led team of 18 salespeople to exceed quarterly sales goals 33%.
- Supported stores conducting sales promotions and special events.
- Contributed to successful daily upkeep of warehouse inventory tracking.
- Built strong team by recruiting and developing top sales talent.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Forecasted sales to management and collaborated to build effective sales team.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating with metals such as rhodium.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
SonicRockwall, TX
Assistant Manager
05.2015 - 08.2015
Job overview
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees
Ruby TuesdayRockwall, TX
Hostess, Server, FOH Trainer
07.2013 - 06.2014
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Checked and restocked server areas and organized and got change for front counter.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored seating area and checked restrooms every hour to keep spotless.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Education
Western Governors UniversityVirtual
MBA from Human Resources
01.2023 - Current
Texas State UniversitySan Marcos, TX
BBA from Mass Communication
08.2017 - 05.2020
University Overview
- Elected Captain & President of Texas State Equestrian team
- Member of Advertising club
Weatherford CollegeWeatherford, TX
08.2014 - 12.2016
University Overview
- Elected to Treasury for NIRA Rodeo Team
Rockwall High SchoolRockwall, TX
High School Diploma
06.2014
University Overview
- Awarded Honor Roll
Skills
- Payroll Completion
- Wage Analysis
- Scheduling
- Talent Acquisition
- Employee Retention
- HR Policies
- New Hire Orientation
- Sales growth
- Adult Education
- Teamwork
- Key holder experience
- Money handling abilities
- Customer service focused
- Emergency care
- Conflict Resolution
- Company Policy Adherence
- Onboarding
- Negotiation Tactics
- Forecasting Employment Needs
- Hiring and Firing
- Accident Investigation
- Dispute Mediation
- Problem Solving
- Administering Disciplinary Procedures
- Recruiting and Interviewing
Timeline
Human Resources Specialist
ExplorUS, Jordan Pond House
02.2023 - Current
Western Governors University
MBA from Human Resources
01.2023 - Current
People & Culture Generalist
Glacier Park Collection by Pursuit
08.2022 - 02.2023
Employee Housing Supervisor
Vail Resorts, Grand Teton Lodge Company
2022 - 2022
People and Culture Intern
Four Seasons Resort And Residences Jackson Hole
12.2021 - 04.2022
Human Resources Intern
YMCA Of The Rockies - Snow Mountain Ranch
10.2021 - 12.2021
Operations Manager
Hunters Chase Farms
2018 - 2021 (3 years)
Texas State University
BBA from Mass Communication
08.2017 - 05.2020
Sales Supervisor & Team Lead
James Avery and Prevost Consulting
09.2015 - 08.2019
Assistant Manager
Sonic
05.2015 - 08.2015
Weatherford College
08.2014 - 12.2016
Hostess, Server, FOH Trainer
Ruby Tuesday
07.2013 - 06.2014
Rockwall High School
High School Diploma
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