Madeline Rodriguez
West New York,NJ
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Overview
8
8
years of professional experience
Work History
Collection Analyst
Excel Elevator and Escalator
, NJ
09.2023 - Current
- Generated income statements, expense accrual reports and journal entries using QuickBooks software.
- Making initial telephone contact with customers when invoices age beyond current terms or sooner on particularly large amounts.
- Researched and identified customer payment trends, creditworthiness, and delinquency history.
- Conducted regular reviews of customer accounts for accuracy and completeness of information.
- Monitored customer account activity for changes that may affect collection efforts.
- Utilized various software applications to update records, track payments, and generate reports.
- Interaction with sales and operations personnel to resolve customers problems/issues that impede payment.
- Remitting payments received locally to Cash Applications for proper posting.
- Must use all portals to track work orders issued by customers to ensure they are paid and closed out.
Accounts Receivable and Administration Specialist
Del Campo Foods
Englewood, NJ
01.2022 - 09.2023
- Generated, mailed and monitored invoices.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Performed administrative tasks to support strategic initiatives.
- Maintains and updates customers files, including name or address changes, mergers, or mailing attentions.
- Make calls to sales mans to follow up on the management of collection with customers and the collection of checks.
- Issue credits and re-bill documents to the billing department where appropriate.
Waiter-Part Time
Chillers Grill Restaurant
Fort Lee, NJ
11.2020 - 01.2022
- Stocked server areas with supplies before, during and after shifts.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Sales Executive
Medicare Advisors Insurance Group LLC
Union City, NJ
07.2019 - 01.2022
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Assigned qualified leads to field sales team for further development and closure.
- Explained features, advantages and benefits of products and services in clear, concise language.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Suggested products and services to match customers' stated needs and preferences.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Cashier
Noches De Colombia
Union City, NJ
06.2017 - 07.2019
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Delgado Travel
Union City, NJ
03.2016 - 06.2017
- Meticulously handle high volume transactions over $25,000 on a daily basis.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Responsible for a balanced cash drawer at the opening and closing of a shift.
Education
Associate of Arts - Business Administration
Kean University
Union, NJ05.2020
License - Insurance
Health Insurance
Elizabeth, NJ02.2018
High School Diploma -
Colegio Novus
Guayaquil, EC12.2013
Skills
- Quickbooks and Liftkeeper Software Proficiency
- Report Writing
- Billing Dispute Resolution
- Statement Issuing
- Bill Processing
- Payment Management
- Attention to Detail
- Audit Procedures
- Credit and Collections
- Financial Recordkeeping
- Bill Payment and Recordkeeping
- Accounts Payable
- Customer Relations
- Data Entry and 10-Key
- Precision and Accuracy
- Time Management
- Account Auditing
- Microsoft Office
- Critical Thinking
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Collection Analyst
Excel Elevator and Escalator
09.2023 - Current
Accounts Receivable and Administration Specialist
Del Campo Foods
01.2022 - 09.2023
Waiter-Part Time
Chillers Grill Restaurant
11.2020 - 01.2022
Sales Executive
Medicare Advisors Insurance Group LLC
07.2019 - 01.2022
Cashier
Noches De Colombia
06.2017 - 07.2019
Cashier
Delgado Travel
03.2016 - 06.2017
Associate of Arts - Business Administration
Kean University
License - Insurance
Health Insurance
High School Diploma -
Colegio Novus
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