Madeline Rodriguez
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra the mile to assist others with solving problems. A Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering effective skills in data-entry, database management and scheduling.
Overview
7
7
years of professional experience
Work History
Front desk receptionist
Bold image dentistry
01.2024 - Current
- Effectively negotiate dental insurance claims, verify and collect payments from patients, correspond with patients and handle patient's questions and concerns in person and over the phone
- Experience in scheduling and canceling patients appointments, charting and treatment plans, and ensure warm greetings and bond development with patients.
- Greeting guest at front desk and engage in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Cashier
Publix
10.2021 - 04.2024
- Received payment by cash, check, credit cards, and debt
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Counted money in cash drawers at the beginning of shifts to ensure correct amounts and adequate change
- Greeted customers and offered carry-out service.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Maintenance / Manager
McDonald's
01.2020 - 01.2024
- Maintained high standards of customer service during high volume
- Communicated clearly and positively with coworkers and management
- Handled currency and credit transactions quickly and accurately
- Greeted customers with a smile and positive attitude, took orders, and ensured order accuracy
- Packed each order and provided great customer service.
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
Crew Member
Three Moms Cleaning Service
01.2017 - 12.2017
- Demonstrated good time management skills and adequate friendliness.
Education
High School Diploma -
Penn Foster
Penn, PA02.2020
Harmony High School
01.2019
Skills
- Strong Communication Skills
- Fast paced
- Adaptability
- Decision making
- Leadership
- Team Work
- Customer Service
- Time Management
- Cash Handling
- Telephone Etiquette
- Organization
- Critical Thinking
- Active Listening
References
- Jessica Rivera, jessicaarivera76@yahoo.com, 321-603-1860
- Ernisha Jordan, Ernesha.Jordan95@gmail.com, 321-501-9481
- Maria Morales, mmorales185@gmail.com, 407-533-9165
Timeline
Front desk receptionist
Bold image dentistry
01.2024 - Current
Cashier
Publix
10.2021 - 04.2024
Maintenance / Manager
McDonald's
01.2020 - 01.2024
Crew Member
Three Moms Cleaning Service
01.2017 - 12.2017
High School Diploma -
Penn Foster
Harmony High School
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