Madeline Rodriguez
Secaucus,NY
Summary
Results-driven Collections Analyst with experience in managing account payments, resolving billing issues, and reviewing contracts for accurate invoicing. Skilled in client communication, administrative support, and improving collection processes to enhance financial recovery. Licensed in health insurance (Medicare & Medicaid) with a strong background in sales, offering analytical thinking, adaptability, and a client-focused approach in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Collection Analyst
Specialized Elevator Corp.
09.2023 - Current
- Generated income statements, invoices, journal entries, and expense accrual reports using QuickBooks.
- Managed accounts receivable through invoicing, collections, and regular customer follow-ups.
- Created structured daily reports covering deposits, revenue, and expenses; deposited checks and finalized daily reports.
- Initiated contact with customers regarding past-due invoices and negotiated payment arrangements.
- Monitored and analyzed account activity to identify delinquency risks and improve collection performance.
- Collaborated with sales and operations teams to resolve issues affecting timely payments.
- Utilized various software systems and customer portals to track work orders, update records, and ensure accurate billing.
- Investigated billing discrepancies and initiated corrective actions to resolve disputes efficiently.
- Maintained strong customer relationships while reducing overdue balances and improving delinquency rates.
- Prepared and submitted legal documents when necessary to initiate collection proceedings.
Accounts Receivable and Administration Specialist
Del Campo Foods
01.2022 - 09.2023
- Generated, mailed and monitored invoices.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Performed administrative tasks to support strategic initiatives.
- Maintains and updates customers files, including name or address changes, mergers, or mailing attentions.
- Make calls to sales mans to follow up on the management of collection with customers and the collection of checks.
- Issue credits and re-bill documents to the billing department where appropriate.
Sales Executive
Medicare Advisors Insurance Group LLC
07.2019 - 01.2022
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Assigned qualified leads to field sales team for further development and closure.
- Explained features, advantages and benefits of products and services in clear, concise language.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Suggested products and services to match customers' stated needs and preferences.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Cashier
Delgado Travel
03.2016 - 06.2017
- Meticulously handle high volume transactions over $25,000 on a daily basis.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Responsible for a balanced cash drawer at the opening and closing of a shift.
Education
Bachelor of Science - Global Business
Kean University
Union, NJ05-2022
License - Insurance
Health Insurance
02.2018
High School Diploma -
Colegio Novus
12.2013
Skills
- Collections Analysis
- QuickBooks & Liftkeeper Proficiency
- Billing Dispute Resolution
- Statement & Invoice Processing
- Credit and Payment Management
- Account Reconciliation
- Customer Service & Relations
- Microsoft Office (Excel, Word, Outlook)
- Data Entry with 10-Key Accuracy
- Time Management & Organization
- Problem Solving & Critical Thinking
- Communication & Active Listening
- Conflict Resolution
- Team Collaboration
- Adaptability & Continuous Improvement
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education and Training
other,other,other
Timeline
Collection Analyst
Specialized Elevator Corp.
09.2023 - Current
Accounts Receivable and Administration Specialist
Del Campo Foods
01.2022 - 09.2023
Sales Executive
Medicare Advisors Insurance Group LLC
07.2019 - 01.2022
Cashier
Delgado Travel
03.2016 - 06.2017
License - Insurance
Health Insurance
High School Diploma -
Colegio Novus
Bachelor of Science - Global Business
Kean University
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