Madeline Roe
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Personal Assistant
Private UHNW Family
01.2024 - 01.2026
- Provided comprehensive support by managing errands, mail, scheduling appointments, and arranging transportation.
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Ensured privacy by securely managing sensitive documents and communications.
- Maintained appropriate filing of personal and professional documentation.
- Organized household tasks and delegated responsibilities to staff.
- Processed invoices and payments in a timely manner.
Actress
Mr. Beast
05.2025 - 05.2025
- Competed with my twin sister against 100 teams for grand prize, showcasing resilience and teamwork.
- Collaborated with my twin sister in endurance and trivia challenges, achieving high-level coordination and synergy.
- Maintained calm and collected demeanor under extreme stress, ensuring focus and performance.
- Selected for second challenge among 100 identical twin sets.
Flight Attendant
United Airlines
11.2022 - 12.2023
- Ensured safety, security, and comfort for 350 passengers on each flight.
- Delivered five-star service to elite passengers in First and Business class, ensuring satisfaction.
- Managed cabin operations for long-haul international flights to optimize passenger experience.
- Monitored surroundings for safety and security risks during flights. of safety and security protocols during all phases of flight.
- Prepared and served meals and drinks while adhering to strict dietary restrictions.
Family Assistant to UHNW Family
Private
Monte Carlo, Monaco
11.2021 - 11.2022
- Created nurturing home environments that fostered stronger relationships between children and parents.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated events and managed ad hoc projects to address family needs and improve household operations.
- Protected sensitive information while ensuring efficient communication and access.
- Recorded detailed notes during meetings and dictation at meetings.
- Answered high volume of phone calls and email inquiries.
Nanny and Family Assistant
Private High-Profile Family
Richmond, Virginia
12.2020 - 08.2021
- Supervised and engaged children in age-appropriate activities, fostering social and cognitive development.
- Created stimulating games that minimized screen time and promoted active play.
- Provided support for children's homework assignments to enhance understanding of subjects. and school projects.
- Prepared nutritious meals and snacks.
- Ensured safety and engagement in play areas.
- Coordinated safe transportation for children to various activities, ensuring timely arrivals and maintaining safety.
Server (Internship)
The Walt Disney Company
Orlando, Florida
05.2018 - 08.2018
- Provided magical, world-renowned customer service to a variety of guests including UHNW individuals.
- Boosted guest referrals by delivering exceptional customer service.
- Maintained a calm and friendly demeanor in a fast-paced environment.
- Drove beverage and appetizer sales through targeted promotional strategies.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
Server (Internship)
The Walt Disney Company
Orlando, Florida
01.2017 - 05.2017
- Achieved recognition as top-selling server in a high-volume restaurant for several consecutive months.
- Provided exceptional customer service to diverse guests, including UHNW individuals, elevating their overall dining experience.
- Increased sales through effective promotion of desserts and beverages, directly enhancing restaurant revenue.
- Maintained a calm and friendly atmosphere in a fast-paced environment, fostering team efficiency and guest satisfaction.
Education
Associate of Arts - Business
Indiana University, Bloomington
Bloomington, Indiana, IN 08.2018 - 08.2020
Bachelor of Arts - Social Sciences
Indiana University
Bloomington, IN 08.2016 - 01/2020
Anglo-American University
Prague, Czech RepublicSkills
- Time Management
- Calendar and Task Management
- Communication
- Organization
- Conflict Resolution
- Decision Making
Certification
- FAA Certificate of Demonstrated Proficiency
- CPR, First Aid, & AED response
Timeline
Actress
Mr. Beast
05.2025 - 05.2025
Personal Assistant
Private UHNW Family
01.2024 - 01.2026
Flight Attendant
United Airlines
11.2022 - 12.2023
Family Assistant to UHNW Family
Private
11.2021 - 11.2022
Nanny and Family Assistant
Private High-Profile Family
12.2020 - 08.2021
Associate of Arts - Business
Indiana University, Bloomington
08.2018 - 08.2020
Server (Internship)
The Walt Disney Company
05.2018 - 08.2018
Server (Internship)
The Walt Disney Company
01.2017 - 05.2017
Bachelor of Arts - Social Sciences
Indiana University
08.2016 - 01/2020
Anglo-American University