MADELINE ROLON
Orlando
Summary
Dynamic professional with a proven track record at GMS CONNECT, excelling in customer service and relationship management. Leveraged effective communication and problem-solving skills to enhance customer satisfaction and streamline service processes. Recognized for exceptional teamwork and proficiency in Microsoft PowerPoint, consistently exceeding performance goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
GMS CONNECT
Orlando
09.2024 - 02.2025
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Prevented key account losses by researching discrepancies and correcting problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by offering discount options.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided accurate information about products and services to customers.
- Excelled in exceeding daily credit card application goals.
- Developed strong relationships with customers by providing personalized assistance and support.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
HOSEKEEPING
HOME TOWNE STUDIOS
ORLANDO
03.2024 - 01.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
BRYANT HIGH SCHOOL
New York, NY06-1997
Skills
- Customer service
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Multi-task management
- Clerical support
- Typing proficiency
- Problem resolution
- Microsoft PowerPoint
- Verbal and written communication
- Positive and professional
- Strong teamwork
Timeline
Customer Service Representative
GMS CONNECT
09.2024 - 02.2025
HOSEKEEPING
HOME TOWNE STUDIOS
03.2024 - 01.2025
High School Diploma -
BRYANT HIGH SCHOOL
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