Madeline Ruiz
Yorktown Heights,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence
Overview
17
17
years of professional experience
Work History
Office Manager
Darian Immigration Law
01.2018 - 07.2024
- Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
- Managed complex schedules for attorneys and lawyers with court dates and client meetings.
- Prioritized cases based on urgency, court dates and level of public and political attention.
- Communicated with clients and set up remote video and telephone conferences.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created organized filing system to manage department documents.
Security Officer
The Masters School
03.2017 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
Clerical Associate (Office Manager- In- Training)
P.C. Richard and Son
01.2017 - 08.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Operations Manager
N'rgize Lifestyle Cafe
10.2016 - 03.2017
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Created quality beverages for customers following recipes and presentation standards.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Lead-Teller Operations Specialist
J.P. Morgan Chase
09.2013 - 10.2016
- Replenished ATM funds in empty canisters prior to validation process.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored newly hired team members on appropriate responses to patron questions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Member Services Representative
Planet Fitness
06.2007 - 01.2013
- Enforced rules and held customers accountable for not following gym regulations.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Sold memberships and personal training sessions to new customers.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Education
Associates Degree of Arts in Liberal Arts/Social Sciences -
Suny Westchester Community College
Valhalla, NY12.2012
Advanced Regents Diploma - undefined
Saunders Trades and Technical High School
Yonkers, NY06.2010
Skills
- Case Management
- Correspondence
- Billing
- Customer Service
- Sales
- Operations
- Training
- Cashier
- Data Entry
- Scheduling and calendar management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Darian Immigration Law
01.2018 - 07.2024
Security Officer
The Masters School
03.2017 - 02.2019
Clerical Associate (Office Manager- In- Training)
P.C. Richard and Son
01.2017 - 08.2017
Operations Manager
N'rgize Lifestyle Cafe
10.2016 - 03.2017
Lead-Teller Operations Specialist
J.P. Morgan Chase
09.2013 - 10.2016
Member Services Representative
Planet Fitness
06.2007 - 01.2013
Advanced Regents Diploma - undefined
Saunders Trades and Technical High School
Associates Degree of Arts in Liberal Arts/Social Sciences -
Suny Westchester Community College
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