Madeline Saldivar
Regional Banking Manager
Grand Prairie,TX
Summary
Enterprising Regional Banking Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
1
1
Certifications
Work History
Regional Banking Manager
Wells Fargo & Company
Arlington, TX
08.2021 - Current
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Launched new training program to boost employee skills and staff retention rate.
- Implemented service improvements to enhance sales cycle.
- Generated financial and operational reports to assist management with business strategy.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
- Resolved various issues impacting sales management and business operations.
Operations Manager
Wells Fargo & Company
Irving, TX
12.2016 - 08.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Teller Supervisor
Wells Fargo & Company
Irving, TX
02.2015 - 12.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Reviewed operational and security reports to identify possible hazards or security breaches.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Teller
Wells Fargo & Company
Irving, TX
06.2014 - 02.2015
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
BBA - Finance
The University of Texas At Arlington
Arlington, TX 09.2009 - 12.2014
Skills
Human resources knowledge
Sales professional
Cash handling expertise
Business development expertise
Relationship building and management
Goals and performance
Verbal/written communication
Employee Development
Banking
Staff Management
Strong team-builder
Financial services
Certification
Texas Public Notary
Timeline
Regional Banking Manager
Wells Fargo & Company
08.2021 - Current
Operations Manager
Wells Fargo & Company
12.2016 - 08.2021
Teller Supervisor
Wells Fargo & Company
02.2015 - 12.2016
Teller
Wells Fargo & Company
06.2014 - 02.2015
BBA - Finance
The University of Texas At Arlington
09.2009 - 12.2014