Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madeline Saldivar

Regional Banking Manager
Grand Prairie,TX

Summary

Enterprising Regional Banking Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
1
1

Certifications

Work History

Regional Banking Manager

Wells Fargo & Company
Arlington, TX
08.2021 - Current
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Boosted sales and customer loyalty through incentive programs.
  • Launched new training program to boost employee skills and staff retention rate.
  • Implemented service improvements to enhance sales cycle.
  • Generated financial and operational reports to assist management with business strategy.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Gathered and reviewed customer feedback to improve operations.
  • Resolved various issues impacting sales management and business operations.

Operations Manager

Wells Fargo & Company
Irving, TX
12.2016 - 08.2021
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.

Teller Supervisor

Wells Fargo & Company
Irving, TX
02.2015 - 12.2016
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Reviewed operational and security reports to identify possible hazards or security breaches.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Teller

Wells Fargo & Company
Irving, TX
06.2014 - 02.2015
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Education

BBA - Finance

The University of Texas At Arlington
Arlington, TX
09.2009 - 12.2014

Skills

    Human resources knowledge

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Certification

Texas Public Notary

Timeline

Regional Banking Manager

Wells Fargo & Company
08.2021 - Current

Operations Manager

Wells Fargo & Company
12.2016 - 08.2021

Teller Supervisor

Wells Fargo & Company
02.2015 - 12.2016

Teller

Wells Fargo & Company
06.2014 - 02.2015

BBA - Finance

The University of Texas At Arlington
09.2009 - 12.2014

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Madeline SaldivarRegional Banking Manager