Madeline Salter
Houston,Texas
Summary
With a strong background in fast-paced environments, I have developed excellent organizational, technical, and interpersonal skills. Critical thinking abilities and proficiency in transforming data into strategic or tactical analysis make me stand out, and allow me to effectively solve complex analytical challenges that contribute to impactful corporate decisions. I consistently exceed management's expectations and have been acknowledged for my exceptional performance.
Overview
12
12
years of professional experience
Work History
Application Reviewer/Quality Analyst-Senior/Field Investigator-Senior
Xcelerate Solutions
09.2024 - Current
- Field Investigator for the Department of Homeland Security consolidated contract
- Credentialed Case Analyst/Case Review
- Performs daily review and triage of cases to facilitate timely closing and reduced late fees
- Coordinates directly with case analysts and contract investigators as needed and coordinates with field supervisors to ensure that employee investigators are aware of and are meeting suspense dates, case due dates and other case deadlines
- Analyses causes of unnecessary delay and provides recommendations on ways to reduce delay and increase efficiencies while maintaining high quality
- Review completed background interview documentation (SF85/SF86) by checking for inconsistencies, errors, omissions, falsifications, and minimum requirements to ensure accuracy and completion before beginning initial candidate interview
- Conduct background investigations by interviewing employers, co-workers, neighbors, law enforcement officials, military personnel, members of the candidate’s family and personal references
- Prepare detailed and complete interview statements for each person being interviewed to allow a reviewer to draw reasonable and logical conclusions about the prospective candidates
- Prepare documentation for inclusion into a results of investigation package organizing all investigative material in accordance with established procedures
- Prepares detailed summary of adverse information based upon objective analysis and evaluation of candidate’s background and interviewee statements, as measured against requirement standards as set forth by the FIS
- Completes second-level review of cases prior to the submission to the government
- Assists in evaluating, analyzing, and assembling final investigative reports in prescribed customer formats
Quality Analyst-Senior
GDIT (General Dynamics Information Technology)
10.2022 - 09.2024
- Field Investigator for the Department of Homeland Security consolidated contract
- Credentialed Case Analyst/Case Review
- Performs daily review and triage of cases to facilitate timely closing and reduced late fees
- Coordinates directly with case analysts and contract investigators as needed and coordinates with field supervisors to ensure that employee investigators are aware of and are meeting suspense dates, case due dates and other case deadlines
- Analyses causes of unnecessary delay and provides recommendations on ways to reduce delay and increase efficiencies while maintaining high quality
- Review completed background interview documentation (SF85/SF86) by checking for inconsistencies, errors, omissions, falsifications, and minimum requirements to ensure accuracy and completion before beginning initial candidate interview
- Conduct background investigations by interviewing employers, co-workers, neighbors, law enforcement officials, military personnel, members of the candidate’s family and personal references
- Prepare detailed and complete interview statements for each person being interviewed to allow a reviewer to draw reasonable and logical conclusions about the prospective candidates
- Prepare documentation for inclusion into a results of investigation package organizing all investigative material in accordance with established procedures
- Prepares detailed summary of adverse information based upon objective analysis and evaluation of candidate’s background and interviewee statements, as measured against requirement standards as set forth by the FIS
- Completes second-level review of cases prior to the submission to the government
- Assists in evaluating, analyzing, and assembling final investigative reports in prescribed customer formats
Background Investigator-Senior
Paragon Systems
09.2021 - 10.2022
- Senior Field Investigator for the Department of Homeland Security consolidated contract
- Conduct comprehensive DHS background investigations for Public Trust and National Security Investigations
- Timely submission of fieldwork to analysts
- Mentor and train employees new to the program
- Fieldwork conducted throughout the Houston, TX area, and other areas as needed
Field Manager
GDIT (General Dynamics Information Technology)
06.2019 - 09.2021
- Managed a team of 20 employees in the Southern Region of the United States
- Manage and approve weekly time sheets for payroll
- Utilize Concur for all travel related expense reports for all direct reports
- Utilize Workday for all employee relation matters
- Work directly with the Program Manager over the DHS program with GDIT
- Host bi-weekly conference calls
- Track case status updates for all field investigators under my supervision
- Review reports of investigation to ensure completeness and accuracy
- Provide support and mentorship to employees, new and tenured, and contractors
- Work with other managers to develop training materials and drive fieldwork production
- Manage employee performance to ensure contract and program specific metrics are attained
- Proficient in Outlook, PowerPoint, Excel, and Word
Senior Background Investigator
GDIT
08.2016 - 06.2019
- Investigative background field work for Immigration and Customs Enforcement (ICE), Customs and Border Protection (CBP), U.S Citizenship and Immigration Services (USCIS), Department of Homeland Security (DHS), Headquarters
- Conduct comprehensive DHS background investigations on the CBP/ICE contracts
- Timely submission of fieldwork to analysts
- Mentor and train employees new to the program
- Fieldwork conducted throughout Southern Texas region, and other areas as needed
Background Investigator (OPM Government Contractor)
CACI (Consolidated Analysis Center Incorporated)
07.2012 - 08.2016
- Conducting daily face to face, and telephonic interviews on sources and subjects for Government Security Clearance Background Investigations
- Review and analyze the application and related materials to determine and extract all identifying information listed, matching records, questionable or overlapping information on SF86 and SF85P applications
- Interview the subject’s listed references and or family members, neighbors, and associates to gather pertinent information from individuals regarding subject’s reliability
- Document case records by completing narratives and reports to form a written record
- Works independently with limited supervision
- Ability to maintain and hold Top-Secret Government security clearance
- Examine and analyze material to determine any deliberate misrepresentation of facts
- Prepare a detailed report of all information developed and make recommendations to initiate further investigations if needed
- Serve as a liaison with OPM and all levels to disseminate information administrative and or Background Investigation related, establish, and maintain a liaison with federal, state, local, and private industry, and public resources to gather information needed
- Extensive travel and field work
- Monitor the execution of actual expenses, ensure funds are properly allocated and spent in a timely and effective manner in support of management objectives for contact with OPM
- Manipulate a variety of specialized automated information systems to perform duties associated with the instantaneous retrieval of information from databases
- Review and present justification reports for travel expenses for gas mileage reimbursements
- Compliance with all case deadlines for the Office of Personnel Management ensuring all deadlines are met
- Ensure that all pertinent information provided by case personnel is accurate and timely and resolve any discrepancies noted
- Demonstrate daily, the ability to analyze, problem solve and effectively prioritize work in several areas on several tasks simultaneously
- Consistently display solid interpersonal skills to include the ability to write and self-edit all communications and possess highly effective verbal skills with an ability to brief others
- Possessed Department of Energy - Q Clearance for working cases in Albuquerque, NM as of 07/2014
- Current position is equivalent to a GS 9/11/12, in accordance with OPM guidelines
- Nominated by Regional Manager 05/2014 to be one of five companywide Field Investigators on the National CACI Quality team
Education
Bachelor of Science - Criminal Justice
University of Houston-Downtown
Houston, TX01.2006
Clearance
ACTIVE TOP SECRET CLEARANCE (DHS)
Timeline
Application Reviewer/Quality Analyst-Senior/Field Investigator-Senior
Xcelerate Solutions
09.2024 - Current
Quality Analyst-Senior
GDIT (General Dynamics Information Technology)
10.2022 - 09.2024
Background Investigator-Senior
Paragon Systems
09.2021 - 10.2022
Field Manager
GDIT (General Dynamics Information Technology)
06.2019 - 09.2021
Senior Background Investigator
GDIT
08.2016 - 06.2019
Background Investigator (OPM Government Contractor)
CACI (Consolidated Analysis Center Incorporated)
07.2012 - 08.2016
Bachelor of Science - Criminal Justice
University of Houston-Downtown
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