Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Sanner

Folsom,CA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Bartender Supervisor

Popstroke
11.2024 - 04.2025
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.


Bartender

Pop Stroke
11.2024 - 04.2025
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Front Desk Sales Associate

LA Fitness
03.2024 - 04.2025
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.

Membership Sales/Front Desk Receptionist

Crunch Fitness
12.2023 - 03.2024
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.
  • Membership Sales

Front Desk Sales Associate

Evexia
10.2023 - 03.2024
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Membership sales
  • Managed efficient cash register operations.

Hotel Receptionist

GSR
08.2020 - 12.2023
  • Collected room deposits, fees, and payments.
  • Answered phone within 1-2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques and hotel operations.
  • Worked well in a team setting, providing support and guidance.

Education

Associate of Science - Business

University of Nevada Reno
Reno
05-2023

Skills

  • Bartending expertise
  • Sales promotion
  • Sanitation standards
  • Workplace safety
  • Liquor restocking
  • Complaint handling
  • Employee scheduling
  • Supply ordering
  • Customer engagement
  • Social media marketing
  • Mixology
  • Bar restocking
  • Safe service compliance
  • Handling difficult customers
  • Marketing and sales experience
  • Hospitality and accommodation
  • Customer service expertise
  • Financial records oversight
  • Inventory
  • New hire training
  • Hospitality service expertise
  • Salesmanship
  • Cash register operation
  • Payment processing
  • Customer service

Timeline

Bartender Supervisor

Popstroke
11.2024 - 04.2025

Bartender

Pop Stroke
11.2024 - 04.2025

Front Desk Sales Associate

LA Fitness
03.2024 - 04.2025

Membership Sales/Front Desk Receptionist

Crunch Fitness
12.2023 - 03.2024

Front Desk Sales Associate

Evexia
10.2023 - 03.2024

Hotel Receptionist

GSR
08.2020 - 12.2023

Associate of Science - Business

University of Nevada Reno

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Madeline Sanner