Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline Sanner

Folsom,CA

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

4
4
years of professional experience

Work History

Sales Associate

LA Fitness
Port Orange, Florida
01.2024 - 07.2025
  • Assisted members with fitness inquiries and membership options.
  • Conducted facility tours to showcase amenities and services offered.
  • Processed membership applications and renewals efficiently.
  • Maintained cleanliness and organization of workout areas and equipment.
  • Collaborated with team to promote fitness programs and special events.
  • Educated members on proper equipment usage and safety guidelines.
  • Monitored member access to ensure security and compliance policies.
  • Provided excellent customer service to enhance member experience and satisfaction.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Shift Lead Supervisor

Hilton
Daytona Beach, Florida
01.2024 - 07.2025
  • Supervised daily operations to ensure smooth guest experiences and staff efficiency.
  • Trained new team members on Hilton standards and operational procedures.
  • Coordinated shift schedules to optimize coverage and meet business needs.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Resolved guest inquiries and complaints promptly to maintain satisfaction levels.
  • Conducted regular team meetings to communicate updates and enhance teamwork.
  • Monitored compliance with health and safety regulations during shifts.
  • Collaborated with management to implement service improvements for guest satisfaction.
  • Trained new hires on job duties, safety protocols, and company policies and procedures.
  • Supervised, trained and guided team by coaching on daily activities.
  • Resolved conflicts between employees in a timely manner.
  • Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Utilized POS systems efficiently for order processing and inventory management.

Front Desk Supervisor

Crunch Fitness Gym
Reno, Nevada
01.2022 - 12.2023
  • Managed front desk operations and ensured smooth guest check-in and check-out processes.
  • Trained and supervised front desk staff on customer service standards and procedures.
  • Coordinated reservations and maintained accurate guest records using property management software.
  • Addressed guest inquiries and resolved issues promptly to enhance guest satisfaction.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Greeted members and guests upon arrival, providing excellent customer service.
  • Managed phone calls and inquiries, ensuring timely and accurate information delivery.
  • Processed membership applications and payments using gym management software.
  • Maintained cleanliness and organization of reception area and gym facilities.
  • Scheduled appointments for personal trainers and group classes effectively.
  • Assisted in resolving member complaints, fostering a positive gym environment.

Front Desk Receptionist

Hyatt
Reno, Nevada
01.2021 - 07.2023
  • Greeted visitors and guests, providing a welcoming first impression.
  • Managed multi-line phone system, directing calls to appropriate staff.
  • Scheduled appointments and meetings for clients and staff members.
  • Maintained organized front desk area, ensuring cleanliness and orderliness.
  • Processed incoming mail and packages, distributing them to relevant departments.
  • Assisted clients with inquiries, providing accurate information and support.
  • Coordinated office supplies inventory, reordering items as necessary.
  • Collaborated with team members to improve front desk operations and efficiency.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.

Education

Associate of Arts -

University of Nevada, Reno
Reno, NV
05-2023

Skills

  • Customer service
  • Membership processing
  • Conflict resolution
  • POS system utilization
  • Sales techniques
  • Inventory management
  • Leadership skills
  • Time management
  • Staff training
  • Cash handling accuracy
  • Cash register operation
  • Hospitality and accommodation
  • Store opening and closing

Timeline

Sales Associate

LA Fitness
01.2024 - 07.2025

Shift Lead Supervisor

Hilton
01.2024 - 07.2025

Front Desk Supervisor

Crunch Fitness Gym
01.2022 - 12.2023

Front Desk Receptionist

Hyatt
01.2021 - 07.2023

Associate of Arts -

University of Nevada, Reno

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