Madeline Santini
Kissimmee,FL
Summary
Dynamic and results-driven professional with a proven track record at Give Kids The World Village, excelling in room sanitation and inventory management. Recognized for exceptional customer service and problem-solving abilities, I effectively led teams to enhance operational efficiency while maintaining high-quality standards. Committed to creating clean and welcoming environments for guests.
Overview
11
11
years of professional experience
Work History
Housekeeper
Give Kids The World Village
Kissimmee, FL
05.2023 - 11.2024
- Sanitized all areas of the hotel lobby and public restrooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
Customer Service Representative
Walmart remote
Kissimmee, FL
01.2023 - 11.2024
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
House Cleaner
Self Employed Web
Kissimmee, FL
03.2018 - 06.2024
- Used steam equipment to periodically clean upholstery and carpeting.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Inspected rooms for cleanliness prior to guest arrival.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Housekeeping Team Leader
Stayable suites hotel
Kissimmee, FL
02.2020 - 01.2023
- Implemented cost saving initiatives while maintaining high quality standards.
- Communicated with customers about requests for additional supplies or cleaning services.
- Assigned tasks to housekeeping staff and monitored their performance.
- Created written reports summarizing daily activities within the department.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Managed inventories of supplies such as linens, cleaning agents, and amenities.
- Maintained records of room status, special requests, and issues reported by guests or other departments.
Inbound Stower
Amazon
Orlando, FL
01.2019 - 04.2021
- Inspected items for damage or defects before stowing.
- Participated in training sessions to learn new stowing methods and technologies.
- Assisted in the loading and unloading of merchandise from trucks as required.
- Completed stowing tasks within given deadlines to meet operational goals.
- Received and sorted inbound inventory accurately and efficiently.
- Unloaded inbound freight and placed it into designated bays or slots.
- Computed shipping, storage or demurrage charges using computer or price list.
Team Member
Macdonald's
Kissimmee, FL
06.2017 - 10.2019
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Issued receipts, refunds, credits or change due to customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Sales Associate
Claro PR
Juncos , Puerto Rico
05.2014 - 08.2016
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Collected payments and provided accurate change.
- Assessed customer needs to provide assistance and information on product features.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Bonifacio Sanchez Jimenez
Aibonito PR05-2008
Some College (No Degree) - Business Administration
UPR CAYEY
Cayey PRCertificate of Technical Studies - Medical Assistant With X-Ray
Florida Technical College
Kissimmee, FLSkills
- Room sanitation
- Chemical handling
- Inventory management
- Quality assurance
- Customer service
- Problem solving
- Team leadership
- Medical records management
- EMR / EHR
- Interpersonal communication
- Multi-tasking strength
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Housekeeper
Give Kids The World Village
05.2023 - 11.2024
Customer Service Representative
Walmart remote
01.2023 - 11.2024
Housekeeping Team Leader
Stayable suites hotel
02.2020 - 01.2023
Inbound Stower
Amazon
01.2019 - 04.2021
House Cleaner
Self Employed Web
03.2018 - 06.2024
Team Member
Macdonald's
06.2017 - 10.2019
Sales Associate
Claro PR
05.2014 - 08.2016
High School Diploma -
Bonifacio Sanchez Jimenez
Some College (No Degree) - Business Administration
UPR CAYEY
Certificate of Technical Studies - Medical Assistant With X-Ray
Florida Technical College
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