Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madeline Santizo

Saddle Brook

Summary

Dynamic and results-driven professional with extensive experience at Gong Cha, excelling in customer service and team leadership. Proven ability to manage inventory effectively while resolving conflicts and enhancing customer satisfaction. Skilled in sales transactions and barista training, fostering a positive environment that drives repeat business.

Overview

4
4
years of professional experience

Work History

Lead Barista

Gong Cha
Ridgewood
11.2023 - 05.2025
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
  • Developed effective relationships with customers through friendly interactions and excellent product knowledge.

Waitress Trainee

Fort Lee Pizzera
Fort Lee
06.2022 - 09.2022
  • Provided excellent customer service during meal times.
  • Verified that all dishes served met quality expectations.
  • Completed assigned tasks within designated timeframes.
  • Maintained knowledge of restaurant policies regarding guest services and satisfaction.
  • Followed safety protocols when handling hot plates or sharp objects.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Assisted in stocking inventory, setting up workstations, and breaking down stations at end of shifts.
  • Greeted customers and provided menus.

Barista Trainee

Kung Fu Tea
Fort Lee
12.2020 - 06.2022
  • Checked temperatures of equipment used for brewing coffee or tea and ensured proper functioning.
  • Provided friendly customer service while taking orders and responding to inquiries.
  • Followed all safety protocols when handling hot liquids and operating machinery.
  • Responded promptly to customer complaints in a courteous manner.
  • Assisted in the preparation of beverages, such as coffees, teas, and smoothies.
  • Greeted customers upon entering the store and provided them with menu information.
  • Maintained cleanliness of work area throughout shift.
  • Restocked condiments, napkins, cups, utensils. as needed.

Education

Associate of Arts - Social Sciences

Bergen Community College
Paramus, NJ
05-2025

High School Diploma -

Saddle Brook High School
Saddle Brook, NJ
06-2023

Skills

  • Customer service
  • Sales transactions
  • Inventory management
  • Communication skills
  • Conflict resolution
  • Team leadership
  • Order taking
  • Cleanliness standards
  • Barista training

Languages

English
Professional
Spanish
Limited

Timeline

Lead Barista

Gong Cha
11.2023 - 05.2025

Waitress Trainee

Fort Lee Pizzera
06.2022 - 09.2022

Barista Trainee

Kung Fu Tea
12.2020 - 06.2022

Associate of Arts - Social Sciences

Bergen Community College

High School Diploma -

Saddle Brook High School

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