Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Madeline Santos

Madelinesantos0118@gmail.com
786-877-3909

Summary

Experienced Management Trainee successful at adapting to changing conditions and learning new processes in an efficient and accurate manner. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Bringing 10 years of experience and a disciplined approach.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager.

Sephora
06.2015 - Current
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Forecasted product sales and achieved quarterly and annual sales objectives.
  • Assigned task and directed work per company police to achieve hourly, daily and weekly goals.
  • Handled all employee scheduling to ensure adequate staffing for each shift .
  • Scheduled staff to meet business needs and demand.
  • Oversaw daily opening and closing procedures and helped to optimize daily operations.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Strengthened operational efficiencies developing organization systems for financial reports, schedules, inventory control sales audit and merchandising.
  • Trained, tasked and evaluated associates and management staff.
  • Quarterly sit down with associates to discuss their development and career path with Sephora.
  • Held each team member accountable for achieving brand and performance goals.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales.
  • Perform business yearly reviews with leaders and Associates.
  • Recruited, hire, onboarded leaders and Associates.
  • Sales 2022 over LY 4.2M vs 3.3M @47% increase in Sales.

Education lead

Sephora
02.2013 - 06.2015
  • Coached associates to improve instructional practices through professional development, modeling instructional strategies and feedback.
  • Managed the daily and monthly calendar scheduling for Brands.
  • Trained new hires at Sephora with polices , stander and newness.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Educated customers on products and service offerings.
  • Processed shipments and maintained organized stock shelves.
  • Achieving monthly and quarterly goals.
  • Driving Brands Growth by Educating and inspiring the team.
  • Planned monthly Events/Marketing & promotions to maintain the brand business growing.
  • Partner up with brands representative to discuss sales performances and growth.
  • Monthly conference call to inspire and create a format to drive brand education in store.

Color Consultant

Sephora
07.2012 - 02.2013
  • Kept work area in a clean and neat fashion to stay productive.
  • Greeted all guests and assisted them with requests and special services.
  • Developed creative sales and marketing strategies to assist the sales team with reaching their targets.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Counted the cash drawer before opening store doors.
  • Oversaw scheduling for the day-to-day activities at the beauty Studio.
  • Managed the Beauty Studio sale.

Lead

Gymbore
04.2010 - 07.2012
  • Accomplished company-defined sales goals during each shift.
  • Increased revenue through product promotion and knowledgeable sales strategy.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning.
  • Offered direction and gave constructive feedback to motivate team members.
  • Received and processed cash and credit payments for in-store purchases.
  • Answered inquiries concerning standardized policies, procedures and regulations.
  • Train hires on store polices and stander.

Education

High School Diploma -

James Monroe High School Bx NY
New York, NY
1997

Skills

  • Team building
  • Financial management
  • Marketing promotions
  • Store maintenance
  • Customer service expert
  • Event Planning
  • Employee Performance Evaluations
  • Exceeding Customer Expectations
  • Meeting Sales Goals

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Store Manager.

Sephora
06.2015 - Current

Education lead

Sephora
02.2013 - 06.2015

Color Consultant

Sephora
07.2012 - 02.2013

Lead

Gymbore
04.2010 - 07.2012

High School Diploma -

James Monroe High School Bx NY

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Madeline SantosMadelinesantos0118@gmail.com