Summary
Overview
Work History
Education
Skills
Timeline
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MADELINE SMITH

Georgetown,KY

Summary

Talented Account Manager proficient in customer relations and strategic planning. Demonstrates track record of success in managing and retaining accounts by building rapport with key stakeholders. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Senior Account Manager

RevBoss
05.2021 - Current
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Developed long-lasting client relationships by providing exceptional customer service, support, and management.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Lead all client account meetings and built strong rapport with key stakeholders.
  • Effectively communicate with clients on campaign health, proactively offering recommendations for strategies and approaches based on insights and data.
  • Acted as the strategic partner for prospect research and strategy, managing email outreach programs, leading client check-in calls, and using internal data and insights to guide client campaign optimizations.
  • Worked with internal team to refine processes.


Director of Marketing and Client Services

Kentuckiana Court Reporters
05.2018 - 05.2021
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs
  • Planning, developing and managing multiple client projects at once
  • Determining a project's schedule, scope and budget
  • Managing and creating content for various social media accounts and webpages
  • Strategized approaches to meet objectives and capitalize on emerging opportunities
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge
  • Participate in the development of branding and corporate identity initiatives
  • Develop and implement marketing plans, including promotional calendars and programs, new product introductions and other marketing projects
  • Demonstrate excellent communication and interpersonal skills
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement
  • Identifying decision makers and coordinating leads/ setting appointments
  • Developed sales leads through cold calling, marketing lists, and internet leads
  • Taught potential clients about services through seminars, webinars, and other special events
  • Using networking opportunities to create successful on-going business relationships
  • Responsible for recruiting on many of the company’s largest clients.

Teller

Whitaker Bank
12.2017 - 05.2018
  • Provides account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawals and selling cashier's checks
  • Complies with bank operations and security procedures by participating in all dual-control functions, and maintaining customer confidence by protecting bank operations and keeping information confidential
  • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to branch representatives
  • Accomplishes several tasks at one time including handling transactions, answering phone calls, and providing outstanding customer service
  • Handling office responsibilities such as closing paper work, emailing and filing
  • Handling money, giving correct change and counting drawers.

Retail Sales Associate

Petvalu
06.2016 - 08.2018
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Completed 15 hours of training videos through UC Davis School of
  • Veterinary Medicine
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Accomplishes several tasks at one time including cleaning, answering phone calls, and providing outstanding customer service
  • Handling office responsibilities such as closing paper work, emailing and filing
  • Handling money, giving correct change and counting drawers.

Youth Acting Instructor

Woodford Theatre
01.2017 - 03.2020
  • Managed curriculum development and daily facility operations to align with corporate objectives
  • Assessed each student's grasp of class material presented in courses and workshops
  • Taught children about fundamentals of acting, improve, and auditioning using exercises, games, and lectures
  • Established objectives for lessons and projects
  • Provided a professional atmosphere for young aspiring actors
  • Evaluated student progress and adjusted learning plans to foster progress.

Education

Bachelor of Arts - Theatre

University of Kentucky

Skills

  • Client rapport
  • Creative problem solver
  • Remarkable communication skills
  • Excellent at multitasking and time management
  • Strategic planning
  • Customer Support
  • Revenue generation and retention
  • Microsoft Office expertise
  • SaaS
  • 80 WPM

Timeline

Senior Account Manager

RevBoss
05.2021 - Current

Director of Marketing and Client Services

Kentuckiana Court Reporters
05.2018 - 05.2021

Teller

Whitaker Bank
12.2017 - 05.2018

Youth Acting Instructor

Woodford Theatre
01.2017 - 03.2020

Retail Sales Associate

Petvalu
06.2016 - 08.2018

Bachelor of Arts - Theatre

University of Kentucky

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MADELINE SMITH