Madeline Smoot
Lewisville,TX
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual, and self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Continental Battery Systems
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Teller
Wells Fargo
04.2023 - 10.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Assisted with training of new tellers on policies and procedures.
Assistant to the Owner
Wildflower Glitter Co. LLC
04.2022 - 04.2023
- Assisted in employee recruitment, conducting interviews and facilitating onboarding processes for new hires.
- Increased workplace productivity by creating organizational systems that allowed for efficient task management.
- Boosted company revenue by implementing efficient marketing strategies and maintaining strong relationships with clients.
- Managed social media accounts to engage customers and increase online presence, contributing to overall brand success.
- Contributed to company growth by researching industry trends and providing suggestions for strategic planning efforts.
- Handled financial responsibilities including invoicing, budgeting, and expense tracking to maintain accurate records.
- Organized company events to promote brand awareness, fostering a positive public image for the business.
- Served as a liaison between the owner and clients, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Improved inventory management through meticulous documentation of acquired items.
- Updated and maintained databases to track shipments and inventory.
- Verified computer inventory against physical inventory and resolved discrepancies.
Server
Cheesecake Factory
09.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Arts - Business Administration And Management
Colorado State University Global
Aurora, CO12.2023
High School Diploma -
Rider High School
Wichita Falls, TX05.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Time Management
- Scheduling
- Microsoft Office Suite
- Database entry
- Excel spreadsheets
Timeline
Administrative Assistant
Continental Battery Systems
11.2023 - Current
Teller
Wells Fargo
04.2023 - 10.2023
Assistant to the Owner
Wildflower Glitter Co. LLC
04.2022 - 04.2023
Server
Cheesecake Factory
09.2021 - 04.2022
Bachelor of Arts - Business Administration And Management
Colorado State University Global
High School Diploma -
Rider High School
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