Madeline Smyrk
Rochester,MN
Summary
Dependable individual willing to go extra mile to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An organized and adaptable candidate successful at managing multiple priorities with a positive attitude. Has a willingness to take on added responsibilities to meet individual and team goals in any work environment.
Overview
6
6
years of professional experience
Work History
Host
Marrow
11.2023 - Current
- Enhance customer satisfaction by promptly greeting and seating guests upon arrival.
- Manage reservations efficiently to accommodate walk-in guests and reduce wait times.
- Takes reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Contributes to team success through effective communication and cooperation with coworkers and management.
- Assists servers with food delivery during peak hours to ensure timely service for all guests.
Desk Operations Specialist
Mayo Clinic
03.2022 - 06.2022
- Greeted patients, scheduled appointments and maintained records and accounts.
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Supplemental Manager
Jimmy John's Sandwiches
10.2017 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Liaised with customers, addressed inquiries, handled ordering requests and answered billing questions to provide outstanding customer care.
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed and motivated employees to be productive and engaged in work.
Education
Associate of Arts - Liberal Arts
Rochester Community And Technical College
Rochester, MNHigh School Diploma -
Zumbrota-Mazeppa High School
Zumbrota, MNSkills
- Problem-solving abilities
- Attention to Detail
- Work Planning and Prioritization
- Verbal and written communication
- Reliability
- Adaptability
- Tech-Savvy
- Multitasking proficiency
- Effective Time Management
- Office Administration
Timeline
Host
Marrow
11.2023 - Current
Desk Operations Specialist
Mayo Clinic
03.2022 - 06.2022
Supplemental Manager
Jimmy John's Sandwiches
10.2017 - 05.2023
Associate of Arts - Liberal Arts
Rochester Community And Technical College
High School Diploma -
Zumbrota-Mazeppa High School
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