Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Madeline Torres

Brooklyn,NY

Summary

To secure a position as a Medical Assistant/Phlebotomist where I can utilize my education and hands-on experience to strengthen a facility’s operations. Knowledgeable Certified Medical Assistant with exceptional background over 17+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Resourceful Medical Assistant with proven expertise in organizing medical office environments and assisting with diagnostic efforts for patients. Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert with EHR system and skilled at learning new processes to meet unique office requirements. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Efficient [Desired Position] with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Assistant

NYULMC- Cobble Hill
08.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Medical Assistant

NYULMC-Bay Ridge-Medix Staffing
11.2022 - 08.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Medical Office Assistant

Brooklyn Hospital
11.2021 - 06.2022
  • Registered patients and scheduled appointments.
  • Maintained confidentiality of records relating to clients' treatment
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Recorded vital signs and medical history for 75-100 patients each shift.
  • Collaborated with members of health care team to coordinate and implement plans for patient care.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Directed patients to exam rooms to prepare for examination and treatment.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.

Medical Assistant/Telehealth Navigator

Betances Health Center, Bushwick
12.2019 - 11.2021
  • Maintained the integrity/cleanliness of the clinic
  • Provided/Performed Administrative Duties for patients
  • Performed vital signs according to visit type
  • Obtained updated social history, Annual Comprehensive Assessments, and Sexual History when relevant
  • Assisted Providers with EKG, labs, blood sugar readings, hemoglobin readings, HcG testing, Strep A/Influenza/Covid Swab testing and Urine dipsticks
  • Assisted with Routine Gyn Procedures: Pap/birth control implantation set up; clean/sterilize equipment used for gyn procedures & obtaining written consent when applicable
  • Maintained Exam rooms and Lab stocked and disposed of expired supplies in a timely manner
  • Maintained/Assisted with the Telehealth program as a Healow Helper during the stages of the Covid Pandemic.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Clerical Associate

NYC Health and Hospitals/Bellevue, Psychiatry
09.2007 - 01.2019
  • Greeted and directed patients and visitors to the appropriate area
  • Obtained patient visitation record and updated electronic and/or faxed information to Admission Dept
  • Registered new patients and revised clinic codes, as needed
  • Performed clerical responsibilities, including maintaining a record of both electronic and hard copy information
  • Assisted physicians, dietitians, social workers, clergy and other authorized personnel dealing with specific patients.
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
  • Developed correspondence letters, memos, and emails.

Education

Medical Assistant- AOS Degree -

Mildred Elley College
New York, NY

Certificate in Medical Office Assisting with Medical Billing/Coding -

ASA College
Brooklyn, Sanford, NY, New York

Certificate in Medical Assistant/Phlebotomy/EKG -

Skills

  • SKILLS AND QUALIFICATIONS:
  • MS Office: Word, Excel & MS Teams
  • Aseptic Techniques and Specimen Collection (Finger Puncture, Phlebotomy and Urinalysis)
  • Medical Office Administration
  • EKG, CPR, Vital Signs, and Visual Acuity Examination
  • Clinical Office Procedures
  • Anatomy and Physiology
  • EMR- EClinicalworks, Epic, HealthPro, Unity & MYSIS
  • Medical Terminology and Medical Emergencies
  • HCPCS, ICD and CPT Coding
  • Patient relations
  • Medical software applications
  • Knowledge of HIPAA regulations
  • Healthcare coding competency
  • Knowledge of medical terminology
  • Understanding of medical laws
  • Reliable & trustworthy
  • Fluent in Spanish
  • Computer skills
  • Organizational skills
  • Active listening
  • Flexible schedule
  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Medical Terminology
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • Procedure Assistance
  • Phlebotomy Techniques
  • Specimens collection and processing
  • Patient Assessments
  • Medical Procedures
  • Laboratory Specimen Collection
  • Professionalism and Ethics
  • Maintaining confidentiality
  • Compassionate caregiver
  • Sterilization techniques
  • Anatomy and Physiology Knowledge
  • Medical supply inventory
  • Sterile technique
  • Fluent in Spanish
  • Professional Bedside Manner
  • Emergency Response Preparedness

Certification

CPR Member, American Medical Technologist Registered Medical Assistant and Phlebotomy Technician.

Accomplishments

  • Mentored junior staff on new radiological equipment operation.
  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.

Languages

Spanish
Professional Working

Timeline

Medical Assistant

NYULMC- Cobble Hill
08.2023 - Current

Medical Assistant

NYULMC-Bay Ridge-Medix Staffing
11.2022 - 08.2023

Medical Office Assistant

Brooklyn Hospital
11.2021 - 06.2022

Medical Assistant/Telehealth Navigator

Betances Health Center, Bushwick
12.2019 - 11.2021

Clerical Associate

NYC Health and Hospitals/Bellevue, Psychiatry
09.2007 - 01.2019

Certificate in Medical Office Assisting with Medical Billing/Coding -

ASA College

Certificate in Medical Assistant/Phlebotomy/EKG -

Medical Assistant- AOS Degree -

Mildred Elley College

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Madeline Torres