Madeline Torrez
Rio Rancho,NM
Summary
Dynamic Special Events Coordinator with proven success in orchestrating community programs and enhancing public engagement. Expertise in project coordination, clear communication, and fostering partnerships drives impactful outcomes.
Overview
22
22
years of professional experience
Work History
Special Events & Facility Coordinator
City of Rio Rancho - Parks & Recreation
Rio Rancho, NM
01.2014 - Current
- Orchestrated community events and recreational programs to boost public engagement.
- Orchestrated development of schedules and resource allocations for park facilities and activities.
- Implemented safety protocols to ensure compliance with local regulations and standards.
- Cultivated partnerships with local organizations to enhance outreach initiatives.
- Oversaw registration processes and inquiries for park programs, ensuring efficient communication.
- Guided new staff through comprehensive training on operational protocols and best practices in customer service.
- Facilitated strategic planning sessions for upcoming events, aligning resources with community needs.
- Oversaw project timelines to ensure successful completion and adherence to deadlines.
- Improved customer satisfaction by delivering professional responses to inquiries and proactively addressing customer concerns.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Fostered a collaborative work environment by implementing team-building initiatives and maintaining an open-door policy for feedback.
- Cultivated and maintained vendor relationships to ensure optimal quality of services and products.
- Established weekly coordination meetings and detailed project update emails to strengthen team communication and collaboration.
- Optimized project results through detailed planning, ensuring all requirements were fulfilled promptly to support timely completion.
- Oversaw and prioritized multiple projects concurrently, ensuring timely completion and adherence to objectives without sacrificing quality.
- Orchestrated distribution of duties following detailed analysis of employee capabilities and proficiency levels.
Recreation Program Leader
City of Rio Rancho - Parks & Recreation
Rio Rancho, NM
11.2012 - 01.2014
- Developed engaging recreational programs for diverse community groups, enhancing participation and satisfaction.
- Led community outreach initiatives to promote awareness of available recreational services and opportunities.
- Ensured a safe and enjoyable environment for participants with regular facility inspections and equipment maintenance.
- Stayed current with trends in the field of recreation programming by attending workshops and conferences, incorporating new ideas into existing offerings to keep them fresh and engaging for participants.
- Coordinated special events such as tournaments and holiday celebrations, creating memorable experiences for all involved parties.
- Coordinated scheduling of events and activities, optimizing resource allocation and usage efficiency.
- Monitored program outcomes and participant feedback, implementing improvements to enhance service quality.
- Monitored inventory levels of equipment and supplies regularly – ordering replacements when necessary – to ensure uninterrupted operations within the recreation center setting.
- Developed strong relationships with participants and their families, fostering a positive atmosphere within the recreation center.
- Maintained accurate records of program registrations, attendances, and incidents, ensuring compliance with organizational policies and procedures.
- Organized field trips and off-site activities that provided unique learning experiences for participants while maintaining safety standards at all times.
- Developed positive and productive relationships with kids, parents and staff.
- Supervised groups of up to 100 children under age 14 from arrival through departure at end of day.
- Engaged participants in recreational activities and team-building exercises.
- Transitioned participants between activities, rest periods and field trips.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 5 and 14.
Summer Camp Director
City of Rio Rancho - Parks & Recreation
Rio Rancho, NM
05.2006 - 11.2012
- Developed engaging summer camp programs that enhanced participant enjoyment and learning experiences.
- Managed daily operations, ensuring a safe and enjoyable environment for all campers and staff.
- Trained and supervised camp counselors, fostering teamwork and effective communication among staff.
- Implemented safety protocols, reducing incidents and promoting a culture of safety awareness.
- Coordinated logistics for activities, optimizing resource allocation to maximize camper engagement.
- Established partnerships with local organizations to enhance program offerings and community involvement.
- Led strategic planning sessions to align camp objectives with organizational goals, improving overall impact on youth development.
- Enhanced camper experience by developing and implementing engaging, age-appropriate activities.
- Maintained accurate records of camper attendance, staff certifications, and facility inspections as required by state regulations.
- Collaborated with community organizations to secure guest speakers and special presentations for the camp program.
- Recruited trained, and supervised a diverse team of counselors to ensure high-quality care and guidance for all campers.
- Managed budgetary responsibilities, ensuring cost-effective allocation of resources while maintaining high standards in programming quality.
- Ensured camper safety through thorough staff training and adherence to established protocols.
- Addressed behavioral issues among campers using a proactive approach that fostered respect among peers while promoting personal growth.
- Continuously assessed and improved staff performance through ongoing feedback, evaluations, and individualized coaching sessions.
- Fostered positive relationships with parents, addressing concerns promptly and providing regular updates on camper progress.
- Facilitated seamless communication between staff members through regularly scheduled meetings and consistent email updates regarding scheduling changes or important announcements.
- Managed day-to-day operations, maintaining an organized and efficient camp environment for all participants.
- Ensured a successful end-of-summer celebration by planning a memorable event that showcased camper achievements and fostered strong connections between families.
- Coordinated field trips or off-site activities that provided unique learning experiences outside of typical campground environments.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Hired, disciplined and managed 12 camp staff members.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Planned weekly camp program schedules for sports, field trips and arts and crafts activities.
Summer Camp Counselor
City of Rio Rancho - Parks & Recreation
Rio Rancho, NM
05.2004 - 09.2005
- Supervised daily activities, ensuring safety and engagement among campers.
- Developed and implemented creative programming to enhance camper experience.
- Monitored camper behavior, addressing conflicts and fostering a positive environment.
- Coordinated schedules and logistics for trips, ensuring smooth operations.
- Provided mentorship to junior counselors, promoting skill development and teamwork.
- Engaged with parents through regular communication regarding camper progress and experiences.
- Fostered a positive camp environment by cultivating strong relationships with campers, parents, and fellow staff members.
- Enhanced camper experience by developing and implementing fun, educational activities and games.
- Assisted in camper drop-off and pick-up procedures, ensuring a smooth transition between home life and camp each day.
- Acted as a positive role model for campers, demonstrating good sportsmanship, respectful behavior, and enthusiasm for all activities.
- Increased camper safety by enforcing strict adherence to camp rules and maintaining a watchful eye on all activities.
- Assisted in the planning and execution of daily schedules, ensuring smooth transitions between activities.
- Organized special events like talent shows or theme days, creating memorable moments shared among the entire day camp community.
- Participated actively in staff meetings sharing insights on improving overall program effectiveness to offer an enhanced experience for campers.
- Promoted team-building and cooperation among campers through engaging group projects and challenges.
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social, and emotional growth.
- Led groups of children safely through variety of camp activities.
- Administered first aid quickly to provide health and safety to campers.
Education
No Degree - Secondary Education
Eastern New Mexico University
Portales, NMNo Degree - Secondary Education
University of New Mexico
GallupNo Degree - Secondary Education
University of New Mexico
Albuquerque, NMCertified Festival And Event Associate - Special Events
IFEA Academy of Event Education
ADA Coordinator Training Certificate -
University of Missouri
Event Management - Special Event Management
Event Management School
Wheeling, WV01-2016
Skills
- Multitasking and organization
- Work Planning and Prioritization
- Relationship building
- Staff management
- Event planning
- Event coordination
- Team oversight
- Budget management
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Vendor coordination
Timeline
Special Events & Facility Coordinator
City of Rio Rancho - Parks & Recreation
01.2014 - Current
Recreation Program Leader
City of Rio Rancho - Parks & Recreation
11.2012 - 01.2014
Summer Camp Director
City of Rio Rancho - Parks & Recreation
05.2006 - 11.2012
Summer Camp Counselor
City of Rio Rancho - Parks & Recreation
05.2004 - 09.2005
No Degree - Secondary Education
Eastern New Mexico University
No Degree - Secondary Education
University of New Mexico
No Degree - Secondary Education
University of New Mexico
Certified Festival And Event Associate - Special Events
IFEA Academy of Event Education
ADA Coordinator Training Certificate -
University of Missouri
Event Management - Special Event Management
Event Management School