Madeline Turnage
Covington,LA
Summary
Experienced recovery professional prepared for impactful contributions. Skilled in client support crisis intervention. Strong focus on teamwork and achieving results, adaptable to changing needs. Reliable, empathetic, and skilled in communication and conflict resolution. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recovery Advocate
Longbranch Recovery Center
05.2023 - Current
- Organized recreational activities for residents that promoted social interaction and overall wellbeing during the recovery process.
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Led groups with the patients for shared growth and healing.
- Promoted a safe environment for patients by enforcing facility policies and addressing any potential risks or challenges.
- Participated in staff meetings to ensure consistent quality of care across the organization.
- Ensured accurate documentation of patient progress, facilitating effective treatment adjustments and long-term success.
- Conducted admissions process and consent with new patients.
- Assisted patients in developing relapse prevention plans, equipping them with the tools needed to maintain long-term sobriety.
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
- Documented case management activity (12-Step AA work) for accurate, reliable records.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Tracked client participation in treatment services to identify attendance issues.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Provided crisis intervention to assist clients facing issues and problems.
- Transported patients to and from off campus meetings and other recreational activities.
Cashier/Bakery Clerk
Rouses Market
08.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
- Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
- Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
- Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front of House Employee & Back of House Employee
Raising Cane's Restaurants
11.2019 - 01.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen areas cleaned and sanitized.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed tea and lemonade and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Prepared food items and cooked food.
- Boxed orders accurately and efficiently.
To-Go Specialist
Walk-On's Bistreaux & Bar
01.2019 - 09.2019
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
- Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
- Facilitated team-oriented atmosphere, encouraging cooperation among staff to enhance overall service quality.
- Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
Bachelor of Science - Nursing Science
Southeastern Louisiana University
Hammond, LA05-2028
Skills
- Behavioral Health Knowledge
- Multicultural Competence
- Continuing education
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- HIPAA Guidelines
- Documentation abilities
- Payment Processing
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
- Crisis Prevention Intervention (CPI)
- Commercial Driver's License Class D (CDL)
Timeline
Recovery Advocate
Longbranch Recovery Center
05.2023 - Current
Cashier/Bakery Clerk
Rouses Market
08.2022 - 05.2023
Front of House Employee & Back of House Employee
Raising Cane's Restaurants
11.2019 - 01.2021
To-Go Specialist
Walk-On's Bistreaux & Bar
01.2019 - 09.2019
Bachelor of Science - Nursing Science
Southeastern Louisiana University
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