Madeline Ulloa
Anaheim,CA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
8
8
years of professional experience
Work History
Receptionist
American Automobile Association, AAA
Anaheim
02.2022 - Current
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Responded to inquiries from internal staff members regarding office operations.
- Monitored office supplies inventory and placed orders when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
Sales Associate, Visual Merchandiser
Target
Fullerton, CA
10.2019 - 12.2021
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Developed trusting relationships with customers by making personal connections.
Senior Sales Associate
Harbor Freight
Anaheim, CA
02.2017 - 09.2018
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Ensured account teams were well versed in each account's strategy and well-positioned for all customer touchpoints and events.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Met or exceeded all goals and key performance indicators (KPIs).
- Maintained attractive merchandise displays to maximize purchases.
- Resolved customer complaints in a professional manner.
- Identified opportunities for process improvement within the sales team.
- Provided training and mentoring to junior sales associates.
Education
High School -
Anaheim High School
06.2015
Skills
- Customer service
- Cash handling
- Office administration
- Filing systems
- Point-of-sale systems
- Visitor management
- Inventory management
- Conflict resolution
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Front desk operations
- Telephone skills
- Positive and professional
- Phone etiquette
- Reception desk management
- Customer/Client relations
- Multitasking and prioritization
- Organization skills
- Appointment scheduling
- Scheduling appointments
- Typing speed
- Greeting and seating clients
- Calm demeanor
- Tech-Savvy
Additional Information
Very hard working and determined to fulfill all company needs., Good with multitasking in a busy work environment., Very social and friendly with others as well as working with others in a team.
References
- Tanya Maciel, (714)717-0457
- Roxana Baños, (951)256-0299
- Bilal Farooqi, (714)386-8519
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
American Automobile Association, AAA
02.2022 - Current
Sales Associate, Visual Merchandiser
Target
10.2019 - 12.2021
Senior Sales Associate
Harbor Freight
02.2017 - 09.2018
High School -
Anaheim High School
Similar Profiles
Dean WeissDean Weiss
Sales Associate at American Automobile Association, AAASales Associate at American Automobile Association, AAA
Jamal KirkJamal Kirk
Lead Member Service Counselor at American Automobile Association (AAA)Lead Member Service Counselor at American Automobile Association (AAA)
James Burgos VelezJames Burgos Velez
Accounting Analyst at American Automobile Association, AAAAccounting Analyst at American Automobile Association, AAA
Gary PagdilaoGary Pagdilao
RN – CLINICAL INSTRUCTOR at Chaffey CollegeRN – CLINICAL INSTRUCTOR at Chaffey College
Karen BahenaKaren Bahena
Administrative Assistant at Majeih Apparel Inc.Administrative Assistant at Majeih Apparel Inc.