Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Madeline Vazquez

Brandon,FL

Summary

Accomplished in enhancing operational efficiency and customer satisfaction at Tampa Family Health Centers, I excel in documentation management and expert problem-solving. My proactive approach led to significant improvements in project delivery and staff performance, showcasing my ability to multitask and prioritize effectively. With a track record of reducing overdue accounts and streamlining billing processes, my focus is on achieving tangible results through strategic collaboration and quality assurance. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

37
37
years of professional experience

Work History

Payer Account Receivable Specialist

Tampa Family Health Centers
06.2012 - 07.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Collected, arranged, and input information into database system.

Collection Specialist

HCA West Florida Affiliated Imaging Centers
02.2007 - 03.2009
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.

Collection Coordinator

Neuroscience Consultants LLC
06.1999 - 02.2007
  • Contributed towards revenue recognition goals by effectively resolving disputes related to billing errors or service issues in a timely manner.
  • Enhanced the accuracy of financial records by reconciling discrepancies between invoices, payments, and customer account balances.
  • Decreased overdue accounts through consistent follow-up and diplomatic communication with clients.
  • Assisted in training new employees on collection procedures, best practices, and software tools used within the department.
  • Collaborated on collection and dispute resolution issues.

Billing Manager

Brown Chiropractor Center
01.1997 - 04.1999
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
  • Conducted regular analysis of billing department performance, identifying trends and areas for improvement to inform strategic planning.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Financial Aid Counselor

ABI
01.1988 - 03.1999
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Communicated with prospective students to illustrate available financial aid opportunities.

Administrative Assistant

Health Dynamic
09.1995 - 01.1997
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.

Radiologist Assistant

Humana Hospital
02.1990 - 05.1994
  • Improved patient care by accurately performing and analyzing diagnostic imaging procedures.
  • Enhanced radiologist efficiency through the timely completion of preliminary reports and documentation.
  • Ensured compliance with radiation safety protocols, protecting patients and staff from unnecessary exposure risks.
  • Reduced wait times for patients by efficiently completing examinations within established time frames.
  • Assisted radiologists with advanced procedures, ensuring patient safety and comfort throughout the process.
  • Optimized image quality through careful positioning and technique adjustments according to individual patient needs.

Collection Specialist

Causeway Medical Clinic
03.1990 - 01.1992
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Education

No Degree - Data Entry

Ivy Tech Community College of Indiana
Indianapolis
09.1983

High School Diploma -

Roosevelt High School
Chicago
06.1982

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Management collaboration
  • Time Management
  • Problem-Solving
  • Multitasking

Languages

Spanish
Full Professional
English
Full Professional

References

Dr. Dency Rivas

Causeway Medical Clinic

Tampa, FL

(813) 628-4400

Dr. Paul Canali

Health Dynamic

Miami, FL

(305) 667-8174

Dr. Allen Wagshul

Neuroscience Consultants

Miami, FL

(305) 661-4580

Personal Reference

Hector Santiago and Wanda Santiago

Brandon, FL

Home (813) 315-8105

Cell (813) 727-1488

Timeline

Payer Account Receivable Specialist

Tampa Family Health Centers
06.2012 - 07.2024

Collection Specialist

HCA West Florida Affiliated Imaging Centers
02.2007 - 03.2009

Collection Coordinator

Neuroscience Consultants LLC
06.1999 - 02.2007

Billing Manager

Brown Chiropractor Center
01.1997 - 04.1999

Administrative Assistant

Health Dynamic
09.1995 - 01.1997

Collection Specialist

Causeway Medical Clinic
03.1990 - 01.1992

Radiologist Assistant

Humana Hospital
02.1990 - 05.1994

Financial Aid Counselor

ABI
01.1988 - 03.1999

No Degree - Data Entry

Ivy Tech Community College of Indiana

High School Diploma -

Roosevelt High School

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Madeline Vazquez