Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Madeline Vicari

Florence,AZ

Summary

Experienced 911 Emergency Dispatcher with solid background in handling high-stress situations and efficiently coordinating emergency responses. Comfortable working in fast-paced environments, demonstrating strength in multitasking, decision-making and problem-solving skills. Demonstrated impact on previous dispatch operations through improvement of response times and team coordination. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Pinal County Sheriff's Office
FLORENCE, AZ
04.2023 - Current
  • Researched vehicle, wanted and missing persons information.
  • Mentored junior team members and managed employee relationships.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Dispatched police officers and emergency personnel to calls for service.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
  • Attended regular trainings sessions on new systems and technologies used within the dispatch center.
  • Received incoming calls from the public and determined the nature of the emergency.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Identified priority calls based on severity of situation, urgency, or special circumstances.
  • Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.

Shift Supervisor

CoreCivic- Saguaro
Eloy, AZ
01.2022 - 03.2023
  • Advised on security measures needed during large events at the facility.
  • Conducted fire, safety and sanitation inspections.
  • Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
  • Promoted safety, order, and functionality of facility.
  • Assigned inmates to open and appropriate housing units.
  • Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Settled disputes between inmates.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Supervised and made cell assignments.
  • Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Communicated information regarding security, safety and operations through chain of command.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Diffused disruptive behavior by verbal interventions.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Prepared written reports concerning inmate's misconduct.
  • Managed emergency situations involving medical emergencies, fires or disturbances among inmates.

Shift Supervisor

Corecivic- Marion County Jail II
Indianapolis, IN
05.2020 - 01.2022
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Advised on security measures needed during large events at the facility.
  • Developed and implemented training programs for correctional staff.
  • Drafted reports documenting incidents, investigations and daily operational procedures.
  • Monitored daily operations of the facility, including security, inmate movement, mail processing and other activities.
  • Ensured that all policies were followed consistently throughout the facility.
  • Investigated complaints filed by inmates against staff members or other inmates.
  • Assisted in the development of strategies to reduce recidivism and increase safety for staff and inmates.
  • Attended hearings regarding inmate appeals or grievances.
  • Assisted in resolving conflicts between inmates or between inmates and staff members.
  • Supervised personnel in all phases of their duties, including hiring, disciplinary actions and performance evaluations.
  • Managed emergency situations involving medical emergencies, fires or disturbances among inmates.
  • Maintained records regarding staffing levels, supplies inventories, incident reports and budget allocations.
  • Provided oversight to subordinate officers on the proper use of force when necessary.
  • Prepared written reports concerning inmate's misconduct.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Diffused disruptive behavior by verbal interventions.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
  • Supervised and made cell assignments.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Coordinated shakedowns to locate and remove unauthorized items.

Beauty Advisor

Ulta Beauty Inc.
Michigan City, IN
12.2019 - 03.2020
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Ensured that all displays were neat and organized at all times.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Managed inventory levels by monitoring stock levels regularly.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Created a positive shopping experience for each customer through effective communication skills.

Correctional Officer

Indiana State Prison
Michigan City, IN
07.2015 - 07.2018
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.

Bear Builder

Build A Bear Workshop Inc
MERRILLVILLE, IN
06.2013 - 11.2014
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Associate

Hot Topic
Merrillville, IN
02.2014 - 09.2014
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Education

High School Diploma -

HOBART HIGH SCHOOL
Hobart, IN
06-2013

Some College (No Degree) - HEALTHCARE

Ivy Tech Community College of Indiana
Valparaiso, IN

Skills

  • Call dispatching
  • Incident documentation
  • Computer-aided dispatch
  • Emergency response
  • Resource coordination
  • Crisis communication
  • Team leadership
  • Critical thinking
  • Time management
  • Data entry
  • Typing speed
  • Teamwork and collaboration
  • Computer skills
  • Map reading
  • Verbal and written communication

Certification

  • Terminal Operator A
  • ACJIS
  • NCIC
  • NCMEC
  • FTO (Field Training Officer)
  • CTO (Certified Training Officer via APCO)
  • FEMA 100.C,FEMA 700.B, FEMA 703.B
  • FLOCK Safety Dispatcher Certification

Affiliations

  • Photography
  • Fine Arts
  • Horticulture

Accomplishments

  • Challenge coin from Golder Ranch Fire Dept.
  • CTO/FTO Completion
  • Kiwanis 2002

Timeline

911 Emergency Dispatcher

Pinal County Sheriff's Office
04.2023 - Current

Shift Supervisor

CoreCivic- Saguaro
01.2022 - 03.2023

Shift Supervisor

Corecivic- Marion County Jail II
05.2020 - 01.2022

Beauty Advisor

Ulta Beauty Inc.
12.2019 - 03.2020

Correctional Officer

Indiana State Prison
07.2015 - 07.2018

Sales Associate

Hot Topic
02.2014 - 09.2014

Bear Builder

Build A Bear Workshop Inc
06.2013 - 11.2014

High School Diploma -

HOBART HIGH SCHOOL

Some College (No Degree) - HEALTHCARE

Ivy Tech Community College of Indiana

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