Madeline Welch
Saline,MI
Summary
I significantly enhanced guest satisfaction at Rustic Glen Golf Course by streamlining service processes and training new staff. My engaging personality and clear communication skills led to a noticeable improvement in team efficiency and customer handling, demonstrating my commitment to achieving outstanding results in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Bartender
Rustic Glen Golf Course
04.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Front Desk Receptionist
Active Chiropractic Rehab
09.2021 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
Shiraz Law Firm
01.2023 - 04.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Public Health
University of Michigan - Dearborn
Dearborn, MI04.2024
Skills
- Strong multitasking
- Customer Service
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Handling Difficult Customers
- Payment Processing
- Highly reliable
Timeline
Front Desk Receptionist
Shiraz Law Firm
01.2023 - 04.2023
Front Desk Receptionist
Active Chiropractic Rehab
09.2021 - 06.2023
Bartender
Rustic Glen Golf Course
04.2021 - Current
Bachelor of Science - Public Health
University of Michigan - Dearborn
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