Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Madeline Woodson

Santa Fe

Summary

Experienced professional with over a decade of expertise in customer service, financial services, and administrative responsibilities. Proficient in Microsoft Excel, BioTrack, QuickBooks, and Satellite Tower Coverage. Hands-on experience with Onesite, Knock, and Outlook. Authorized to work in the US for any employer. Well-equipped to excel in a dynamic work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Business Manager

Olympus De Santa Fe
01.2024 - Current
  • Kept current on industry trends and best practices through ongoing professional development opportunities, ensuring optimal performance as an Assistant Leasing Manager.
  • Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
  • Ensured legal compliance regarding fair housing laws and regulations throughout all leasing activities.
  • Contributed to team efforts in achieving occupancy goals by proactively identifying potential leads and following up on inquiries from prospects promptly.
  • Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
  • Ensured compliance with fair housing laws and regulations during all leasing activities.
  • Ensured that the leasing paperwork is accurate before move-in
  • Handled funds and made sure they are deposited ina timely fashion
  • Guided tours to any inquiries
  • Handle the delinquency and follow up on anyone pending payment
  • Process and attend eviction court
  • Post notices to residence in a timely manner
  • Follow up on work orders

Store Manager

Everest Cannabis Co.
02.2022 - Current
  • Handled customer inquiries and complaints
  • Provided store management and scheduling
  • Achieved sales goals
  • Monitored and ordered supplies
  • Trained, developed, and managed store employees
  • Responsible for budget management
  • Made sure orders were correct and labeled correct before going on sales floor.
  • Daily audits on every product category.
  • Oversaw sales floor for flower, concentrate, edibles.
  • Handled large volume of cash.
  • Administrative duties

Customer Service Billing Representative

NMSurf
08.2022 - 04.2023
  • Administrative and Sales Duties.
  • Issuing invoices, updating financial records, handling payments, issuing credit memos, reconciling customer account, ensuring timely billing, preparing manual invoicing wherever needed.
  • Collecting proper documents for client profile account.
  • Responsible for Accounts Receivable and Payable.
  • Maintained schedule for service techs regarding all service calls.

Assistant Budtender/ packager

Canna Minerva
09.2019 - 08.2021
  • Over saw sales with flower, Concentrate and edibles.
  • Managed supply restocking, daily arrangement and light housekeeping
  • Handled large volume of cash with high accuracy and security each day.
  • Managed inventory maintained equipment
  • Maintained record accuracy by using work ordered reporting system.

Front Desk Agent

Hotel Santa Fe
07.2018 - 08.2019
  • Respond to inquiries and room request's made online over the phone or email.
  • Pleasantly answered phone calls and routed them to the correct department or guest.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees.
  • Complete end of day reporting balanced registers to maintain financial accuracy.
  • Kept communication between house keeping to make sure check in and check out go smoothly and keep up with guest satisfactions
  • Guest accommodations/reservations

Hotel Front Desk Supervisor

Courtyard by Marriott
08.2017 - 10.2018
  • Guest accommodations/reservations
  • Customer Service-handled guest calls and requests as needed.
  • Special Event planning and accommodating.
  • Assisted in the shuttle service for guests, to and from special events in the local area.
  • Balanced and closed out cash draw for gift shop and reservation desk.

CSR - Customer Service Representative

Check 'n Go
03.2015 - 08.2016
  • Underwriting review of clients application, approve or denied.
  • Review terms of the loan with approved clients.
  • Processed and deposited large amount of cash.
  • Customer Service.
  • Verify and confirm proper ID for check cashing
  • Processed and handled daily collections of delinquent clients.
  • Worked and traveled due to shortage of staff.

Education

GED -

SFCC
Santa Fe, NM
05.2013

Skills

  • Sales and leasing proficiency
  • Broker Basics
  • Real Estate Law
  • Real Estate Principle and Practices
  • Efficient transaction processing
  • Customer service

Certification

Food Handler

Interests

I am currently working on getting my Real Estate License

Timeline

Assistant Business Manager

Olympus De Santa Fe
01.2024 - Current

Customer Service Billing Representative

NMSurf
08.2022 - 04.2023

Store Manager

Everest Cannabis Co.
02.2022 - Current

Assistant Budtender/ packager

Canna Minerva
09.2019 - 08.2021

Front Desk Agent

Hotel Santa Fe
07.2018 - 08.2019

Hotel Front Desk Supervisor

Courtyard by Marriott
08.2017 - 10.2018

CSR - Customer Service Representative

Check 'n Go
03.2015 - 08.2016

GED -

SFCC

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Madeline Woodson