Madeline Yohnka
Irvine,CA
Summary
I am a dedicated and hard worker with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Tahoe Keys Property Owners Association
05.2019 - 02.2020
- Operated multi-line telephone system to answer and direct high volume of calls.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Trained new team members on company procedures, customer service and issue resolution.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Restaurant Hostess
Samurai Sushi
06.2021 - 11.2021
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Used cash registers and credit card machines to cash out customers.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Private Nanny
Ashlee Francis
01.2022 - 10.2022
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Supervised children on playground to help develop physical and social skills.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
Education
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06.2023
Business Administration
University of California, Irvine
Irvine, CA06.2027
Skills
- Administrative Skills
- Appointment Scheduling
- Scheduling
- Customer Service
- Work Prioritization
- Initiative-taking
- Interactive communication skills
- Attention to Detail
Timeline
Private Nanny
Ashlee Francis
01.2022 - 10.2022
Restaurant Hostess
Samurai Sushi
06.2021 - 11.2021
Front Desk Receptionist
Tahoe Keys Property Owners Association
05.2019 - 02.2020
High School Diploma -
South Tahoe High School
Business Administration
University of California, Irvine
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