Madeline Young
Gaithersburg,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Customer-oriented Concession Stand Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Snack Bar Attendant
Bretton Woods Country Club
05.2024 - Current
- Provided exceptional customer service by greeting customers, taking orders, and ensuring a friendly and welcoming atmosphere
- Prepared and served a variety of snacks, beverages, coffees, and light meals according to established recipes and standards
- Handled transactions accurately, operated the point-of-sale system, and managed the daily sales tally
- Maintained cleanliness and organization of the snack bar area, adhering to health and safety guidelines
- Monitored inventory levels, restocked supplies, and communicated shortages to the supervisor
- Collaborated with team members to ensure efficient operations and a positive work environment
Insurance Verification Specialist
Rockville Gynecology
01.2020 - Current
- Contacted insurance companies to find out more about their policies and payment benefits for patients
- Developed team communications and information for social media marketing meetings
- Scheduled marketing meetings, wrote agendas, and took thorough notes during the meetings
- Examined claims, records, and procedures in order to grant coverage approval
- Aided workplace communication by informing coworkers of specialized requests and requirements
- Kept track of everything
- Double-checked that patients had adequate insurance coverage prior to any procedures or appointment scheduling
Babysitter
Neighbors
01.2019 - Current
- Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading
- Used developmentally appropriate discipline to enforce rules and manage behavior
- Taught social, communicative, and problem-solving skills to children individually and in groups
- Talked to parents about any specific child wants, needs, or interests
- Kept a good balance of rest periods, active play, and instruction in my schedule
- Planned and supervised age-appropriate activities such as reading, crafts, and outdoor activities
- Was in charge of activities for over 30 children ranging in age from 2 to 10
- Planned group activities to help children improve their socialization, communication, and problem-solving skills
- Kept a first-aid kit on hand in case of minor mishaps during outings
- Provided age-appropriate, fun, and educational activities for children aged 2 to 10
- Created a fun and safe learning environment for a group of children with a variety of learning styles
- Kept track of the children's behavior, the food they ate, and the medications they were given
- Oversaw children's homework assignments to ensure that they were completed, to assist with difficult assignments, and to help them achieve their educational goals
- Was in charge of ensuring the safety and security of all children in my care
- Taught children how to make paintings, drawings, paper crafts, and decorations as well as other crafts and activities to help them develop their gross and fine motor skills
Education
Communications
University of Maryland
College Park, MD05-2027
High School Diploma -
Quince Orchard High School
Gaithersburg05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Team collaboration
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Snack Bar Attendant
Bretton Woods Country Club
05.2024 - Current
Insurance Verification Specialist
Rockville Gynecology
01.2020 - Current
Babysitter
Neighbors
01.2019 - Current
Communications
University of Maryland
High School Diploma -
Quince Orchard High School
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