Madeline Dahlem
North Reading,MA
Summary
Results-driven Sales Manager with notable experience in leading high-performing sales teams. Showcases strong leadership and strategic planning skills, adept at driving revenue growth and improving sales-team performance. Successfully implemented innovative sales strategies that increased market share in previous roles.
Overview
9
9
years of professional experience
Work History
Sales Manager & Director of Surgical Center
SkinMD Medspa & Surgical Center
01.2021 - Current
- Consistently met or exceeded monthly sales targets through client relationships and persistence in lead follow-up.
- Guide all clients through the surgical process to facilitate successful sales outcomes.
- Build an effective network of internal and external relationships, including community and industry relationships, to actively acquire new clients and/or expand existing clients.
- Collaborate with surgeons, anesthesiologists, and other specialists to improve care coordination and optimize outcomes.
- Provide ongoing training and mentorship for staff, fostering professional development, and career growth.
- Analyze the financial performance of ASC operations, identifying opportunities to increase revenue, reduce costs, and optimize resource utilization.
- Establish and monitor key performance indicators (KPIs) to assess operational effectiveness, patient satisfaction, and financial performance, implementing corrective actions as needed.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Oversaw regional and local sales managers and staff.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Sales Operations Manager
Massachusetts Eye and Ear Associates
Boston, MA
07.2020 - 11.2021
- Supported sales team members to drive growth and development.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Developed pricing models that balanced profitability with competitive offerings.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers. Closed all cosmetic sales, such as injectables, surgical procedures, and lasers, to new and existing clients.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes. Including pre-operative testing, travel, and insurance prior authorization.
- Develop a program to offer video consultations during COVID-19 to maintain the client base through the pandemic and continue to drive revenue. Introduce a program for providing video consultations for international patients, generating 400+ new leads per month for the practice.
Office Manager
The Renfrew Center
01.2019 - 07.2020
- Manage and coordinate all aspects of daily operations within the healthcare practice, including scheduling, patient flow, and staff assignments.
- Assist the Site Director with the Joint Commission Survey and Credentialing.
- Supervising the onboarding process for new employees, scheduling clients and staff appointments, communicating with insurance companies regarding patient care and billing, and maintaining office equipment by coordinating cleaning, maintenance, and repairs.
- Developing and implementing processes to continuously improve the quality of patient care, and enhance the overall patient experience.
- Organized company events including holiday parties, team building activities .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Managed office inventory and placed new supply orders.
Practice Development Manager
Bala Dermatology
Philadelphia, PA
05.2017 - 01.2019
- Oversee the daily operations of a busy dermatology practice, covering various roles in the office as needed.
- Develop the cosmetic side of the practice by attending trade shows and community events to increase brand awareness.
- Played a pivotal role in expanding the client base through the effective implementation of the EMR system. Streamlined medical documentation processes for increased accuracy and efficiency in data management.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments. Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and managed social media accounts for optimal audience engagement and increased online presence.
- Motivated staff by offering direction and providing constructive feedback.
- Assisted in the development of new practice services and programs.
Medical Assistant
Skin Center of South Miami
Miami, Florida
03.2016 - 05.2017
- Documented notes during patient visits.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Filed insurance claims forms in accordance with applicable regulations.
- Changed dressings on wounds to prevent infection and check for healing.
- Cleaned and maintained medical equipment following procedures and standards.
Education
Bachelor of Arts - Healthcare Administration
University of Central Florida
12.2017
Skills
- Exceptional leadership
- Compliance and regulatory knowledge
- Strategic account development
- KPI analysis
- Territory sales management
- Empowers high-performing sales teams
- Brand-building strategies
- Analytical problem solver
Awards
- Dean's List, University of Central Florida, 05/01/16
- Social Chairmain, TriDelta Sorority
Accomplishments
- Presidents Club Member 2023, 2024 -SkinMD
- Deans Honor Roll 2016- University of Central Florida
Affiliations
- Social Chairman -St.Judes Fundraising
- Moffat Cancer Center Volunteer
References
References available upon request.
Timeline
Sales Manager & Director of Surgical Center
SkinMD Medspa & Surgical Center
01.2021 - Current
Sales Operations Manager
Massachusetts Eye and Ear Associates
07.2020 - 11.2021
Office Manager
The Renfrew Center
01.2019 - 07.2020
Practice Development Manager
Bala Dermatology
05.2017 - 01.2019
Medical Assistant
Skin Center of South Miami
03.2016 - 05.2017
Bachelor of Arts - Healthcare Administration
University of Central Florida
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