Years of Professional Experience
Hi, I’m
Madeline F. Hamilton
Human Resources Professional
Memphis,TN
Summary
Passionate Human Resources enthusiast with a focus on people operations, employee relations, and learning and development. With a proven track record of thriving in fast-paced environments, I bring a strong ability to prioritize tasks and excel within collaborative teams to achieve both personal and organizational objectives. Recognized for effectively managing escalated customer support matters, I am a highly motivated professional with a commitment to embracing new challenges. My adaptability, exceptional interpersonal skills, and work ethic drive me to excel independently and continuously expand my skill set. Eager to contribute to dynamic Human Resource initiatives and further cultivate my expertise in the field.
Overview
9
2
Bachelor of Arts
1
Masters of Professional Studies
Work History
The Pet HospitalsMemphis, TN
Customer Service Representative
12.2022 - Current
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable, outstanding, and friendly customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls, chats and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine customer needs and kept records of customer interactions or transactions, thoroughly recording details of inquiries for future reference.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Fairhaven Treatment CenterMemphis, TN
Training & Development Assistant
02.2022 - 08.2022
Job overview
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted with pre-screening interviews and presenting candidate recommendations to management, communicating key information throughout onboarding.
- Developed and coordinated trainings and instruction materials to help individuals learn company policies and procedures and improve individual job skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Monitored employee progress throughout training courses to ensure success.
Fairhaven Treatment CenterMemphis, TN
Lead Recovery Specialist
03.2021 - 08.2022
Job overview
- Provided mental-health support for female clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Remained calm, stayed professional and provided exceptional service in emergency situations, even when interacting with difficult individuals.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication and promoting coping skills, education, and life skills.
- Assisted in developing and implementing programs to improve patient retention and patient success in treatment, along with behavior contracts for high-risk patients to address barriers to treatment.
- Documented and maintained progress notes, assessments, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
Private Family NannyMemphis, TN
Childcare Provider
11.2017 - 12.2022
Job overview
- Tended to children's general needs while providing a nurturing, safe environments to promote emotional, social and intellectual growth.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Interacted positively with children to promote mental and emotional development.
- Maintained daily calendars, set appointments with families and planned daily events.
Natural Learning SchoolMemphis, TN
Substitute Preschool Teacher
06.2015 - 03.2020
Job overview
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Encouraged student critical thinking and discussion using variety of teaching techniques, and boosted understanding of material using focused instructional strategies and hands-on activities.
- Prepared and presented lesson plans and curriculum in academic subjects using traditional and modern teaching techniques, and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Utilized behavior management skills to foster environment conducive to student learning, and conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Identified and documented learning achievements by utilizing outlined grading procedures and assessment strategies to document and report on student growth, development and understanding.
Education
University of Memphis, Memphis, TN
Master of Professional Studies from Human Resources & Strategic Leadership
12.2024
University Overview
- Coursework in Professional Issues and Ethics, Globalization, HR Management, Employment Law, Diversity and Inclusion, Conflict Management and Negotiation, Recruitment, Compensation and Benefits
- 4.0 GPA
University of Memphis, Memphis, TN
Bachelor of Arts from Psychology
08.2020
University of Memphis, Memphis, TN
Bachelor of Arts from Philosophy
08.2020
Skills
- Human Resources
- Microsoft Office
- Business Office Administration
- Employee Relations & Communications
- HR Policies & Procedures
- Diversity and Inclusion
- Organizational Management
- Documentation & Data Entry
- Customer Service & Client Rapport
- Compensation and Benefits
- Relationship Building and Management
- Behavioral & Cognitive Skills Development
- Crisis Management & Conflict Resolution
- Talent Management: Recruitment & Training
- Employee Onboarding and Offboarding
- Empathy
References
- Emma Wicks,615-305-8110
- Lindsey Lowry, 901-374-8733
- Isabella Stonecipher, 901-428-0294
Certification
- 2024 - Talent Management, LinkedIn Learning
- 2024 - Payroll, LinkedIn Learning
- 2023 - Diversity, Inclusion, and Belonging, LinkedIn Learning
- 2023 - Strategic Human Resources, LinkedIn Learning, HRCI
- 2017- Tiger Leadership Institute - University of Memphis
Timeline
Customer Service Representative
The Pet Hospitals
12.2022 - Current
Training & Development Assistant
Fairhaven Treatment Center
02.2022 - 08.2022
Lead Recovery Specialist
Fairhaven Treatment Center
03.2021 - 08.2022
Childcare Provider
Private Family Nanny
11.2017 - 12.2022
Substitute Preschool Teacher
Natural Learning School
06.2015 - 03.2020
University of Memphis
Master of Professional Studies from Human Resources & Strategic Leadership
University of Memphis
Bachelor of Arts from Psychology
University of Memphis
Bachelor of Arts from Philosophy
- 2024 - Talent Management, LinkedIn Learning
- 2024 - Payroll, LinkedIn Learning
- 2023 - Diversity, Inclusion, and Belonging, LinkedIn Learning
- 2023 - Strategic Human Resources, LinkedIn Learning, HRCI
- 2017- Tiger Leadership Institute - University of Memphis
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