Madeline Jade Mercado
Springfield,VA
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Proficient in Spanish & Tagalog.
Overview
9
9
years of professional experience
Work History
Catalog Photographer
Quinn’s Auction Galleries
Falls Church, VA
06.2023 - Current
- Photography of Auction Items: Capture high-quality, detailed images of antiques, collectibles, and other auction items for online listings.
- Catalog: Create catalog descriptions to accurately describe what the product is.
- Unpack and Organize Lots: Unpacked items and determined whether to sell or donate items. Organized lots to photograph and catalog.
- Time Management: Meet deadlines for photographing items in line with the auction schedule.
- Knowledge of Antiques: Developed a good understanding of different types of antiques.
- Collaboration: Work closely with other staff to prioritize items and manage the flow of incoming consignments.
- Research: Use of Google Lens, Ebay, and other online auction sites to identify and create accurate item descriptions for catalog.
Medical Receptionist
Greenbrier Vision Center
Fairfax, VA
11.2023 - 08.2024
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Streamlined appointment scheduling process, maximizing daily patient flow and minimizing wait times for appointments.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Shopkeeper
3M Dry Cleaning
Springfield, VA
02.2022 - 04.2023
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible hours; night, weekend, and holiday shifts.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Overnight Grocery Associate
Amazon Fresh
Fairfax, VA
09.2022 - 02.2023
- Ensures all departments are re-stocked with quality, in-demand and visually appealing items
- Maintains adequate inventory levels in stock rooms so products can easily be restocked during store hours
- Routinely clean and wipe down various displays and surfaces, creating a welcoming clean environment for store opening
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Completed regular cycle counts and inventory audits.
Sales Associate
Michael Kors Outlets
Livermore, CA
01.2017 - 07.2017
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Cleaned premises; kept store neat and organized
- Introduced promotions and sale opportunities to customers; promoted visual presentations
- Engaged with guests to understand and anticipate customer service needs
- Highlighted new products and company promotions with sales pitches.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Floor Employee
Regal Entertainment
08.2016 - 11.2016
- Operated refreshment stands as both a cashier and food preparer
- Sold admissions tickets in the box office
- Cleaned the theaters after the movie
Summer Volunteer
American Red Cross
Springfield, VA
06.2015 - 07.2016
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat and operational facilities to serve program needs.
- Provided support and companionship to patients in need of assistance.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Reported patient requests, concerns and other observations to staff.
Education
Business
Humboldt State University
Arcata, CAPreschool Teacher Assistant Certification - Early Childhood Education
Miramar College
San Diego, CA12.2021
High School Diploma -
Dublin High School
Dublin, CA06.2017
Skills
- Teamwork and Collaboration
- Store displays
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
Timeline
Medical Receptionist
Greenbrier Vision Center
11.2023 - 08.2024
Catalog Photographer
Quinn’s Auction Galleries
06.2023 - Current
Overnight Grocery Associate
Amazon Fresh
09.2022 - 02.2023
Shopkeeper
3M Dry Cleaning
02.2022 - 04.2023
Sales Associate
Michael Kors Outlets
01.2017 - 07.2017
Floor Employee
Regal Entertainment
08.2016 - 11.2016
Summer Volunteer
American Red Cross
06.2015 - 07.2016
Business
Humboldt State University
Preschool Teacher Assistant Certification - Early Childhood Education
Miramar College
High School Diploma -
Dublin High School