Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madeline Johnson

West Palm Beach,FL

Summary

Growth and results driven leader, aiming to apply operational skills to day-to-day activities, creating streamlined and flawless standard operating procedures. Being seasoned with industry and innovation, as well as ample amounts of customer service experience allows for a smooth operation, and the continuation to forge partnerships that behold signs of longevity.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations Manager

Fastenal
01.2024 - Current

- Managing branch assets warranting for a healthy and profitable pretax profits

- Instilling continuous improvement projects to ensure efficiency, optimality retention, and process streamlining

- Quarterly inventory reviews appropriating inventory min/maxs that support branch demands

-Key metric reviews performed monthly with senior management to focus on areas of improvement

- Using clear communication paired with problem solving skills to maintain, as well as develop strong customer relationships, allowing for exceptional customer service





Account Sales Specialist

Fastenal
08.2022 - 12.2024

- Contribute to sales growth and reaching the sales goal by identifying weaknesses in a customers supply chain, and providing them with the products and solutions that will best support their needs

- Determine appropriate structured discounting based off the type of business, and customer's product category needs

- Negotiate contact freight terms that reduce internal freight costs, while simultaneously reducing the customer's current freight expenses

- Strengthen customer relations by providing open lines of communication, and ample vendor support

- Led successful and profit yielding strategic business reviews, resulting in added value to customers, and sales growth through contracts



Education

Bachelor of Science - Supply Chain Management

Shippensburg University of Pennsylvania
Shippensburg, PA
05.2022

Skills

Customer service and retention

Process improvement

Inventory control

Leadership

Asset management

Certification

ASQ Six Sigma Green Belt (In progress)

Timeline

Operations Manager

Fastenal
01.2024 - Current

Account Sales Specialist

Fastenal
08.2022 - 12.2024

Bachelor of Science - Supply Chain Management

Shippensburg University of Pennsylvania
Madeline Johnson