Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Madeline Bray

Fort Myers,FL

Summary

Dynamic and dedicated professional with a strong background in customer service at Longhorn Steakhouse and Silverlake "The Family Place." Known for exceptional attention to detail and teamwork, I excel in creating positive guest experiences and resolving issues promptly, fostering customer loyalty through personalized service and effective communication.

Offering positive attitude and strong work ethic, ready to learn and develop in busy restaurant setting. Brings ability to quickly adapt and understand table service procedures and cleaning protocols. Ready to use and develop excellent communication and teamwork skills in customer service roles.

Overview

3
3
years of professional experience

Work History

Server Assistant

Longhorn Steakhouse
03.2024 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.

Front Desk Agent

Silverlake "The Family Place"
03.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Education

High School Diploma -

Saint Henry District High School
Erlanger, KY

Bachelor of Science - Marketing Management

Florida Gulf Coast University
Fort Myers, FL
05-2029

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Customer service
  • Cleanliness standards
  • Flexible schedule
  • Team leadership
  • Guest service

Accomplishments

  • National Honor Society Graduate
  • Student Council Senior Representative
  • Speech and Debate State Finalist
  • Certified Trainor in Restaurant Work
  • Service Award for 200+ Hours
  • Graduated "Cum Laude"

Languages

English
Native or Bilingual

References

Restaurant Manager: Longhorn, Florence KY

Karen Hopkins

(859) 282-9100

Timeline

Server Assistant

Longhorn Steakhouse
03.2024 - Current

Front Desk Agent

Silverlake "The Family Place"
03.2022 - Current

High School Diploma -

Saint Henry District High School

Bachelor of Science - Marketing Management

Florida Gulf Coast University