Ma Del Pilar Herrera Penaloza
Santa Ana,CA
Summary
Increased store sales
Maintained store quality controls
Maintained great customer relations
Flexible
Learns quickly with low instructions
Great Team/ independent worker
Overview
2025
2025
years of professional experience
Work History
Sales Representative
Club Monaco
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
Front End Associate
Wholesome Choice Market
04.2019 - 10.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Increased sales of promotional items, engaging customers with product benefits and special offers.
- Collaborated with restocking team to ensure high-demand products were always available.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Lead prospecting
- Independent/team worker
- Business development
- Regulatory compliance
Languages
Spanish
Full Professional
Timeline
Front End Associate
Wholesome Choice Market
04.2019 - 10.2024
Sales Representative
Club Monaco
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