Madelyn Rodriguez
Kissimmee,United States
Summary
Driven customer support with experience as a primary point of escalation for high-level client questions, needs, wants, and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements, and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries, and complaints to develop rapid solutions. I am outgoing in my department overseeing multiple tasks and managing employees successfully. I am a hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Costumer Support
JetBlue
05.2022 - Current
- Analyzed customer feedback to identify areas for improvement.
- Provided professional services and support in a dynamic work environment.
- Supported executive decision-making with well-researched presentations on industry trends and competitor analysis findings.
- Worked well in a team setting, providing support and guidance.
Spanish Translator
Kids R Kids Learning Academy
04.2018 - 06.2022
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Translated and adapted social messaging, online content and marketing collateral.
- Enhanced communication by providing accurate translations of documents and presentations.
Curriculum coordinator
Kids R Kids Learning Academy
04.2018 - 06.2022
- Organized curricular events such as workshops or conferences that fostered collaboration between school faculty members.
- Managed resources effectively by overseeing budgeting processes and allocating materials according to needs.
- Collaborated with administrators to determine course objectives.
- Provided coaching and mentoring to teachers, nurturing their growth as professionals and contributing to a positive school culture.
- Evaluated the effectiveness of curriculum implementation by analyzing student performance data and identifying areas for improvement.
- Established strong relationships with stakeholders, including parents, community members, and external organizations to support student success.
Lead Teacher
Kids 'R' Kids Acadamy of Bellalago
04.2018 - 06.2022
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, and collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Planned and implemented different daily activities to enhance the overall development and growth of every student.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Lead Teacher
Ladybird Acadamy
05.2009 - 10.2014
Education
business communication -
Independence high school
Manhattan, New YorkBachelor of Science -
Valencia Community Collage
Kissimmee, Florida2028
Skills
- Word
- PowerPoint
- Photoshop
- Outlook
- STEAM event coordinator
- Standards Alignment
- Teaching strategies
- Rubric Development
- Inventory Coordination
- Teacher Training
- Progress Tracking
- Training and coaching
- Staff Motivation
Websites
Certification
- First Aid
- C.P.R
- National Child Development Associate
- S.T.E.A.M
Accomplishments
- Achievements/Tasks
Hobbies and Interests
- Sports
- Books
- Entrepreneurship
- Interior Design
- Fitness
- Learning
Additional Information
I am currently in an acting Position for CS Training Curriculum Support. This position is amazing working with our CCI Developer from Africa has been the most amazing experience.
Languages
Spanish
Native or Bilingual
Timeline
Costumer Support
JetBlue
05.2022 - Current
Spanish Translator
Kids R Kids Learning Academy
04.2018 - 06.2022
Curriculum coordinator
Kids R Kids Learning Academy
04.2018 - 06.2022
Lead Teacher
Kids 'R' Kids Acadamy of Bellalago
04.2018 - 06.2022
Lead Teacher
Ladybird Acadamy
05.2009 - 10.2014
business communication -
Independence high school
Bachelor of Science -
Valencia Community Collage