Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madelyn Abreu

1064 Andrews Drive Perth Amboy

Summary

As healthcare professional, extensive experience in managing patient interactions and administrative duties in medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability and effective communication, ensuring seamless patient experience.

Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.

Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Medical Representative

John S Rajapakse
03.2022 - Current
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Provided exceptional customer service, resolving guest issues promptly and professionally.
  • Increased repeat business by delivering exceptional customer service experiences consistently.

Special Class 1 Police Officer

City Of Perth Ambou
06.2019 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Education

Certificate - Medical Assistant

Berkeley College
New York, NY
09-2017

High School Diploma -

Perth Amboy HS
Perth Amboy, NJ
06-2015

Skills

  • Positive attitude
  • Relationship building
  • Integrity and honesty
  • Problem-solving
  • Conflict de-escalation
  • Relationship building and management
  • Scheduling meetings
  • Patience and empathy
  • Collaborative teamwork
  • Goal-oriented mindset
  • Insurance verification
  • New hire training
  • Medical terminology proficiency
  • Customer communication
  • Customer relations
  • Planning and coordination
  • Customer service
  • ICD-10 coding
  • Appointment scheduling expertise
  • Critical thinking
  • Active listening
  • Customer relationship building
  • Professionalism and courtesy
  • Medicare/Medicaid
  • Patient scheduling
  • Patient registration
  • Medical records management
  • Telephone etiquette mastery
  • Strong interpersonal skills
  • Multitasking and organization
  • Friendly and outgoing
  • Team collaboration
  • Team leadership
  • HIPAA compliance
  • Customer follow-up
  • Verbal and written communication
  • Patient check-in
  • Registration and admissions
  • Electronic health records
  • Data entry
  • Phone and email etiquette
  • Policy understanding
  • Insurance billing
  • Appointment scheduling
  • Spanish fluency
  • Pre-admission requests
  • Medical billing
  • Paging systems
  • Call screening
  • Calm and professional under pressure
  • Customer service excellence
  • Calm under pressure
  • Effective communication
  • Adaptability and flexibility
  • Overcoming objections

Languages

Spanish
Full Professional

Timeline

Medical Representative

John S Rajapakse
03.2022 - Current

Special Class 1 Police Officer

City Of Perth Ambou
06.2019 - Current

Certificate - Medical Assistant

Berkeley College

High School Diploma -

Perth Amboy HS
Madelyn Abreu