Madelyn Akela
San Clemente
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Ilya by Charbel Hayek
11.2025 - Current
- Greeted and seated guests with professionalism and warmth, ensuring a high-end dining experience from arrival to departure
- Collaborated with management to support efficient front-of-house operations
- Supported team efficiency by monitoring table turnover and optimizing seating arrangements
- Maintained knowledge of menu offerings, specials, and dining etiquette to answer guest questions confidently
- Maintained an organized, polished front-of-house area consistent with fine-dining standards
- Managed a busy front-of-house with composure, organization, and attention to detail while maintaining a calm, professional and bubbly attitude when put under pressure
Poolside Server/Bartender
Life Time
04.2025 - 09.2025
- Delivered high-quality food and beverage service to members in a luxury poolside setting
- Prepared and served cocktails, beer, wine, and non-alcoholic beverages in accordance with Life Time brand standards
- Took accurate food and drink orders and delivered items promptly while maintaining a friendly, professional demeanor
- Delivered VIP or cabana service with elevated attention to detail
- Worked efficiently in a fast-paced, outdoor environment during peak hours
- Ensured responsible alcohol service and compliance with company policies
- Provided friendly, attentive service to enhance member experience and satisfaction while excelling in a fast paced environment
Waitress/Server
HENNESSEY'S TAVERN
04.2023 - 08.2024
- Provided efficient, friendly service while managing multiple tables and tabs simultaneously in a fast-paced environment
- Communicated effectively with kitchen and bar staff to ensure timely and accurate service
- Thrived in a fast-paced, high-volume setting while maintaining service quality
- Upsold drinks and menu items to increase guest satisfaction and revenue
- Handled guest questions, modifications, and concerns with professionalism
- Maintained cleanliness of tables, service stations, and dining areas
- Managed POS transactions, including cash and card payments
- Consistently delivered excellent service in a bustling, high-energy environment
Beverage Cart Attendant
Club Corp
10.2021 - 04.2023
- Provided exceptional food and beverage service to members in a private, high-end golf club setting
- Operated the snack bar and mobile beverage cart, preparing and serving grilled foods, snacks, and a variety of drinks
- Crafted and served alcoholic beverages to order, maintaining presentation and quality standards
- Managed multiple orders and tabs while delivering high-end, attentive service to members
- Recognized returning members and their preferences to deliver personalized, attentive service
- Worked in outdoor conditions while consistently upholding the club's professional and upscale standards
Hostess
Rooftop Lounge
08.2020 - 01.2022
- Greeted and seated guests with professionalism, warmth, and attention to detail in a high-end rooftop dining environment
- Managed reservations, waitlists, and answered incoming phone calls, providing accurate information and assisting with bookings or guest inquiries
- Recognized returning guests and accommodated VIPs to deliver personalized, upscale experiences
- Coordinated with staff to ensure smooth front-of-house operations
- Set up and took down tables, ensuring the dining area remained organized and ready for service
- Maintained efficiency and poise while managing a busy, high-volume environment
Education
Cosmetology Program - Training program
Saddleback Beauty Academy
Laguna Hills, CA10-2026
Associate's degree - Communications
Citrus College
Glendora, CA01.2022
High School Diploma -
Glendora High School
Glendora, CA05-2019
Skills
- Strong organizational abilities
- Patience and empathy
- Effective multitasking
- Phone etiquette
- Detail-oriented
- Exceptional communication
- Guest complaint resolution
- Safe food handling
- Efficient collaboration
- High volume dining
- Point of sale systems
- Effective customer upselling
Certification
- Responsible Beverage Service (RBS) Certification
- ServSafe Food Handler Certification
- ServSafe Alcohol Certification
- TIPS Certification
Timeline
Hostess
Ilya by Charbel Hayek
11.2025 - Current
Poolside Server/Bartender
Life Time
04.2025 - 09.2025
Waitress/Server
HENNESSEY'S TAVERN
04.2023 - 08.2024
Beverage Cart Attendant
Club Corp
10.2021 - 04.2023
Hostess
Rooftop Lounge
08.2020 - 01.2022
Associate's degree - Communications
Citrus College
Cosmetology Program - Training program
Saddleback Beauty Academy
High School Diploma -
Glendora High School