Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Madelyn Bermudez

Arlington ,VA

Summary

Accomplished Lead Office Coordinator at John Hopkins Medicine, adept in Clinic Administration and fostering Leadership. Enhanced operational efficiency and patient satisfaction through innovative workflow improvements and staff development. Proven track record in training staff and implementing critical care management strategies, resulting in increased productivity and streamlined patient care processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Office Coordinator

John Hopkins Medicine
04.2018 - Current
  • Improve team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gather and organized materials to support operations.
  • Oversee the day-to-day operations of Medical Oncology, ensuring that staffing is covered on a daily basis.
  • Verify and submit Kronos time-keeping data on a weekly basis.
  • Supervise all administrative staff, and conducts random checks to ensure that insurance, medical and demographic information verification via EPIC are being done correctly.
  • Assist with the scheduling for new and existing patients for follow-up, lab, chemo treatment, port placements, imaging appointments, genetic testing and bone marrow biopsies.
  • Collaborate with our clinic and infusion center to reschedule patients to reduce wait-times and stay operationally agile.
  • Obtain providers signatures for authorization of support services – home healthcare, physical therapy, social services, and letters of medical necessity.
  • Enhance patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
  • Manage complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
  • Coach employees through day-to-day work and complex problems.
  • Serves as back up to our operations manager and team lead.

Assistant Bar Manager

The Landini Brothers
03.2022 - 05.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
  • Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
  • Consulted with managers to organize special events and promotions.
  • Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
  • Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
  • Increased employee retention rates through proactive conflict resolution strategies and open communication channels.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Expanded menu offerings by researching industry trends, attending relevant workshops or conferences, and staying current on mixology practices.
  • Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.

Administrative Team Lead

Inova - Endocrinology Group
08.2015 - 04.2018
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Addressed and remedied all patient or team member issues.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Developed policies and procedures for effective practice management.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Leasing Agent Assistant

Dittmar Company
10.2013 - 04.2016
  • Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
  • Developed strong relationships with tenants through proactive communication and excellent customer service skills.
  • Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
  • Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
  • Assisted in planning community events for residents, promoting a sense of belonging within the property community.
  • Streamlined the application process for prospective tenants, resulting in quicker lease signings.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Managed incoming calls from prospective tenants, providing detailed information about available properties.
  • Prepared move-in packets containing essential documents such as welcome letters, lease agreements, and keys for new tenants.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

High School Diploma -

Wakefield High School
Arlington, VA
06.2022

Associate of Applied Science -

Northern Virginia Community College
Annandale, VA

Skills

  • Health and safety
  • Training staff
  • Product presentation
  • Social Media Marketing
  • Professionalism
  • Leadership
  • Customer service
  • Time management
  • Patient Safety
  • Staff Training and Development
  • Performance Improvement
  • Critical Care Management
  • Customer Engagement
  • Clinic Administration
  • Clinical Quality Improvement
  • Problem Identification
  • Strong knowledge

Certification

In the process of receiving Certification for Medical Administrative Assistant and Medical Assistant Certification.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Bar Manager

The Landini Brothers
03.2022 - 05.2024

Lead Office Coordinator

John Hopkins Medicine
04.2018 - Current

Administrative Team Lead

Inova - Endocrinology Group
08.2015 - 04.2018

Leasing Agent Assistant

Dittmar Company
10.2013 - 04.2016

High School Diploma -

Wakefield High School

Associate of Applied Science -

Northern Virginia Community College

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Madelyn Bermudez