Madelyn Bliss

My present employment is at Chick-Fil-A on Green Mount Commons. I have filled the Front of House Member position. I have received instruction on how to take orders at the front desk. handle drive-through orders, and prepare drinks for guests. I learn things fast and apply them quickly. I am grateful to be working for a company that places a high importance on customer service. I am excited to be an outstanding worker and contribute to the Chick-fil-A team. Currently, through college, I changed to being a seasonal employee and will work during the college's winter and summer breaks.

Completions:

• Provided friendly and efficient customer service in fast-paced dining environment, enhancing guest satisfaction.
• Ensured cleanliness and organization of dining area and service stations, contributing to a welcoming atmosphere.
• Operated cash register and processed transactions accurately, supporting seamless customer experiences.
• Collaborated with team members to ensure smooth operations during peak hours.
• Verified accuracy of orders by confirming prices and descriptions before submitting them to kitchen staff.
• Prepared drinks orders according to customer specifications and delivered them promptly to tables.
• Performed opening and closing duties such as setting up dining areas or cleaning up after closing time.

I worked as a cashier and at the member services counter during my employment. I also checked memberships when people entered the building and receipts when they left. In addition to those responsibilities, I had to continue providing exceptional customer
service, which required effective communication with members. In order to improve the customer experience, it is then important to keep the workspace tidy and know how to help visitors with any membership-related queries, worries, or problems.
Completions:

• Collaborated with teams to identify problems and develop effective solutions, enhancing overall service delivery.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and
  enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service
  improvements.