Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Ensured safety and comfort of customers onboard aircraft.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Monitored cabin during flights and responded to passenger inquiries or issues.
Resolved passenger conflicts and medical emergencies during flights.
Providing hospitable and personalized service to passengers, ensuring a positive and enjoyable travel experience.
Delivered food and beverage service, reading material and other in-flight services.
Receptionist / Assistant
BODYWERKS CHICAGO MEDICAL SPA
05.2021 - 08.2022
Hear and resolve complaints from customers or the public
Closing and opening the facility
Collect, sort, distribute, or prepare mail, messages, or courier deliveries
Schedule appointments and maintain and update appointment calendars
Keep a current record of staff members' whereabouts and availability
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
Receive payment and record receipts for services
Inventory products and order new supplies
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
Operating multi-line phone system
Develop or implement marketing strategies
Sell products, services, or memberships
Managed multiple tasks and met time-sensitive deadlines.
Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Hostess
PARADISE PARK
07.2020 - 03.2021
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
Answer telephone calls and respond to inquiries or transfer calls
Receive and record patrons' dining reservations
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
Plan parties or other special events and services
Nanny
CARETAKER
11.2018 - 08.2020
Regulate children's rest periods and nap schedules
Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates
Perform first aid or cardiopulmonary resuscitation (CPR) when required
Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
Remove hazards and develop appropriate boundaries and rules to create a safe environment for children
Help prepare and serve nutritionally balanced meals and snacks for children
Help develop or monitor family schedule
Teacher Assistant
TINY TREASURES CHILD CENTER
07.2018 - 12.2018
Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
Observe and evaluate children's performance, behavior, social development, and physical health
Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development
Attend to children's basic needs by feeding them, dressing them, or changing their diapers
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
Assist in bus loading and unloading
Customer Service Representative
GREASE LIGHTNING AUTOMOTIVE
07.2016 - 11.2018
Determine and resolve charges for services requested, collect deposits or payments, or arrange for billing
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Solicit sales of new or additional services or products
Education
High School Diploma -
Lincoln Way East
Frankfort, IL
06.2017
Skills
Microsoft Office Suite
CPR/ First Aid
Operational Management
Cash Handling
Revenue Generation
Organization
Leadership
Teamwork and cooperation
Public speaking
Conflict resolution
Emergency situations management
Aviation regulations
References
Brandon Archerbach, Supervisor Of Sales, Grease Lightning, (708) 724-7984, brandonarcherbach@gmail.com